Introduction
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
Our newly formed Future Skills team at Heathrow ensures employees are equipped for future success through impactful learning, training, and talent solutions. The L&D Manager, reporting to a Senior L&D Manager, acts as a hands-on consultant within a defined portfolio, either Induction & Leadership, Professional & Essential Skills or Future Skills. They will design and deliver learning products tailored to Heathrow’s evolving needs. Responsible for development and product ownership of key portfolio products, the role involves creating digital, in-person, and hybrid learning experiences, applying the 5Di learning design method, and ensuring alignment with strategic priorities. Collaboration with internal teams and external agencies for specialist digital support, ensures quality, agility, and a unified approach to workforce development.
Your role will involve
- Designing and developing learning products across digital, in-person, and hybrid formats that address capability gaps within the assigned portfolio (e.g. Leadership, Future Skills, Professional & Essential Skills).
- Curating and maintaining structured learning pathways and digital content that supports development, performance improvement, and strategic workforce priorities
- Acting as a Learning Consultant in performance consulting sprints, working with stakeholders to identify capability gaps and shape targeted learning interventions.
- Project managing talent and learning events and programmes, ensuring smooth scheduling, communications, and logistics.
- Work with the Talent & Learning Design team and external vendors to ensure consistent design standards and maximise creative input.
- Report learning outcomes and impact to relevant senior stakeholders, ensuring learning solutions impact performance and business results.
These Skills Are Essential
- Experience designing and developing evidence-based, performance-driven learning products across digital, in-person, and hybrid formats, leveraging advanced learning design methods, technologies, and analytics.
- Proven ability to strategically consult with stakeholders, delivering ‘define’ workshops and ‘discovery’ sprints to diagnose performance issues and complex capability needs, and design end-to-end learning ecosystems that deliver measurable business outcomes.
- Experience managing end-to-end learning production, including learning needs analysis, product/event design, planning, logistics, evaluation, and stakeholder engagement.
- Experience owning the delivery and implementation of enterprise-level learning products and programmes, with accountability for quality assurance, impact measurement, and stakeholder influence.
- Experience working with and managing external vendors, delivery partners, and creative teams to deliver high-quality learning solutions.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
