Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
The Managing Director, Education & Delivery is responsible for leading the strategic vision, integration, and excellence of USTA Coaching’s educational ecosystem — including curriculum design, certification frameworks, content strategy, learning management systems, and nationwide education delivery. This leader ensures that all educational programs and certification pathways are cohesive, accessible, and aligned with USTA Coaching’s philosophy, the American Development Model (ADM), and strategic priorities to grow a new generation of skilled, inspired tennis coaches.
Strategic Leadership & Department Oversight
- Lead and integrate the work of all USTA Coaching education units — including Curriculum, Certification, Operations, Continuing Education, and LMS.
- Develop and execute a long-term education development strategy focused on accessibility, quality, and sustainability.
- Oversee the design and execution of USTA Coaching Certification Pathways, ensuring they are industry-leading, progressive, and inclusive.
- Establish clear performance metrics, accountability standards, and annual goals for all education divisions.
- Serve as the primary liaison to the USTA Coaching Executive Team, aligning education priorities with organizational strategy.
- Establish partnerships with external domestic and international coach educators; build relationships with other National Governing Bodies and sports associations to share and leverage best practices with the goal of making tennis coaching education and services in the U.S. a global standard.
Education Delivery & Implementation
- Oversee all USTA Coaching Education Centers, ensuring quality, consistency, and operational excellence.
- Lead the continued development and delivery of the Coach Developer Academy, ensuring high-caliber training, mentorship, and certification of Coach Developers.
- Direct the national workshop delivery system, overseeing logistics, curriculum quality, and participant experience.
Curriculum & Certification Leadership
- Oversee the Director of Curriculum Development & Certification in building innovative, research-based learning pathways.
- Ensure that curricula and assessments are aligned with USTA Coaching’s philosophy and the American Development Model (ADM).
- Lead national education and certification strategy — defining standards, qualifications, and designations across all levels of coaching.
- Drive ongoing program improvement through data, evaluation, and learner feedback.
Content, Technology & Learning Innovation
- Oversee all online learning programs, blended models, and integration of digital and in-person learning experiences.
- Ensure the Coach Resource Center and related content platforms are consistently updated, accessible, and aligned with USTA Coaching’s philosophy.
Operational Excellence & Collaboration
- Lead the Director of Education Operations to ensure efficiency, accuracy, and scalability in education delivery logistics.
- Build processes that streamline collaboration among Education, Brand, Marketing, and Operations teams.
- Ensure alignment between national education content rollouts and marketing or promotional campaigns.
Leadership & Representation
- Serve as the public voice of USTA Coaching Education, representing the department at conferences, summits, and key national events.
- Build and nurture partnerships with professional teaching associations, academic institutions, and industry bodies.
- Foster a high-performing team culture that values collaboration, innovation, and continuous improvement.
Who You Are
- Bachelor’s degree required; Master’s degree in Education, Sports Management, or Organizational Leadership preferred.
- 12+ years of progressive leadership experience in education development, certification, or professional learning — ideally in sports, higher education, or nonprofit sectors.
- Demonstrated success overseeing large-scale educational systems or certification programs.
- Proven experience managing multi-unit teams and complex operations.
- Expertise in curriculum design, instructional delivery, and learning technologies.
- Strong strategic planning, communication, and leadership abilities.
- Deep understanding of coach development, adult learning principles, and the tennis ecosystem
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize :Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job
Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $170,000 - $215,000 plus a potential ICP bonus of up to 15%. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
