The Learning & Development Specialist plays a critical role in supporting the execution of high-impact learning programs across Guest Worldwide. This role complements the L&D Managers and Project & Program Manager by focusing on the production, editing, and deployment of learning content, including video assets, digital modules, and training collateral. The Specialist ensures materials are polished, platform-ready, and aligned with business goals, contributing to the operational success of L&D initiatives.
Primary Responsibilities
Content Production & Editing
- Transform raw instructional materials from L&D Managers into polished, engaging learning assets.
- Edit and produce videos, presentations, and interactive modules using tools such as Camtasia, Vyond, Canva, Articulate (SCORM), and PowerPoint.
- Create and format learning collateral including facilitator guides, participant handouts, job aids, and digital resources.
- Ensure all content meets brand standards and instructional design best practices.
Learning Platform & Academy Maintenance
- Upload, test, and troubleshoot content in LMS platforms (e.g., Schoox, Workday Learning, SharePoint).
- Maintain accuracy and relevance of content across learning academies and systems.
- Monitor learner progress and support reporting needs for program effectiveness.
Program Coordination & Logistics
- Support scheduling and administration of virtual, self-guided, and instructor-led training sessions.
- Coordinate communications, session logistics, and follow-ups for L&D events and academies.
Stakeholder Collaboration
- Partner with L&D Director, L&D Managers, Project & Program Manager, HR, and business leaders to gather feedback and improve learning experiences.
- Contribute to cross-functional initiatives and continuous improvement efforts.
Evaluation & Analytics
- Assist in collecting and analyzing feedback and performance data.
- Contribute to dashboards and reports that inform program enhancements and decision-making.
Education
Minimum Required:
Bachelor's degree in HR, Education, Communications, Media Production, or related field.
Experience
Minimum Required:
- 1-4 years of experience in L&D, training coordination, instructional design, or content production.
- Passion and proven aptitude for training, coaching, mentoring, and developing others.
Skills
- Demonstrate the ability to work independently and effectively in a remote or hybrid environment, maintaining productivity, collaboration, and accountability across virtual platforms.
- Strong Technical Skills, including familiarity in e-learning platforms and tools (Vyond, Camtasia, Articulate - SCORM, Captivate) and including Microsoft 365 proficiency (Copilot, Word, Excel, Power Point, Outlook, and Teams).
- Familiarity with LMS platforms and adult learning principles.
- Excellent organizational and project management skills, including planning, prioritizing, and executing multiple initiatives autonomously while shifting priorities, as necessary.
- Ability and desire to learn new technology software platforms and job-related skills.
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications.
- Exhibit professional facilitation of training content and/or meeting execution.
- Build trust and credibility in your position by being honest and ethical when representing learning and development in a professional manner.
- Display empathy while maintaining the required expectations to deliver our business results.
- Demonstrate the ability to influence and communicate successfully both in person and virtually.
- Practice adaptability, flexibility, dependability, and strong work ethic.
- Ability to think creatively and be solution oriented.
Decision Making Authority
Most Important Decisions Made Fully Independently
- Prioritize and manage daily tasks related to content production, LMS updates, and training logistics.
- Edit and format learning materials (e.g., videos, guides, presentations) to ensure quality and consistency.
- Upload, test, and troubleshoot training content within LMS platforms and digital learning hubs.
Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):
- Modify or revise instructional content based on feedback from L&D Managers or subject matter experts.
- Implement new learning pathways or modules that impact broader training programs or academies.
- Coordinate major training events or initiatives that require cross-functional alignment or budget considerations.
