Lagardère Travel Retail UK and Ireland are seeking an experienced and dynamic Learning & Development Specialist to join our fast-paced, high-energy travel retail team...
For over 20 years, we’ve led the UK & Ireland travel retail market across Duty Free, Travel Essentials, and Food & Beverage - bringing great brands and experiences to millions of travelers every year. And right now, with major new concepts launching and continued expansion across Heathrow, Belfast, and Dublin, it’s the perfect time to join our journey.
Job purpose:
As the Learning & Development Specialist, you will be responsible for designing, delivering, and evaluating engaging training programmes that drive operational excellence and people development across our business. From customer service and leadership development to retail knowledge and compliance, you’ll help ensure our people are confident, capable, and aligned with our company values.
Benefits:
- Bonus - Earn up to 15% bonus on top of your salary
- 25 days holiday - Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
- Up to 25% in-store discount
- Cash Plan - Claim back everyday health costs like dental, optical, and physio.
- Pension - We’ll top up your future with up to 3% monthly contribution to your pension pot.
- Life assurance - Protection for your loved ones with 2x your base salary in life cover, just in case.
- non-contractual benefits wholly at company discretion and subject to change.
Key responsibilities:
- Conduct training needs analysis and contribute to the annual training calendar.
- Deliver training programmes from the company’s global catalogue and adapt materials for UK & Ireland audiences.
- Develop bespoke training content to meet local business needs, ensuring it aligns with company standards and values.
- Deliver engaging in-person and virtual sessions across a range of topics including customer service, sales, systems, leadership, and compliance.
- Coach employees and managers on the shop floor, supporting the continuous application of learning.
- Evaluate training effectiveness through feedback, assessment, and performance outcomes.
- Maintain accurate training records, compile monthly reports, and communicate progress to management.
- Collaborate with HR, Operations, and Store Management to identify learning gaps and drive development initiatives.
- Actively promote a learning culture that reflects Lagardère’s values and commitment to excellence.
Qualifications
- Previous experience in training delivery, ideally in retail, hospitality, or travel sectors.
- Passion for people development and strong understanding of customer experience.
- Proficiency in Microsoft Office (PowerPoint, Word, Excel).
Key Skills:
- Excellent communication and presentation skills
- Strong interpersonal and relationship-building ability
- Confident, professional, and enthusiastic approach
- Organised and detail-oriented
- Adaptable and flexible in a fast-paced environment
- Able to engage and motivate diverse teams
- Self-motivated and proactive
- Team player with a positive attitude
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities
Lagardère Travel Retail
At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way.
Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure.
With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey.
