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Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Join HMRC as the Learning and Talent Development Lead in the Risk and Intelligence Service (RIS) and be at the forefront of transformational change in how we develop our people. You'll shape learning strategies that empower our diverse workforce whilst supporting our mission to collect taxes and pay benefits that fund the UK's public services.
The RIS People, Performance and Change (PP&C) team are looking for a Learning and Talent Development Lead to spearhead RIS’ strategic approach to organisational learning, capability building, and professional development. This pivotal role involves designing and implementing comprehensive learning frameworks that align with HMRC's operational objectives whilst fostering an inclusive culture of continuous improvement.
The role requires strategic thinking, exceptional leadership skills, and the ability to translate organisational needs into effective learning interventions with demonstrable outcomes. This position offers the opportunity to make a meaningful impact for over 3000 colleagues in RIS whilst contributing to HMRC's mission of supporting the UK's economic foundation through effective tax collection and benefit distribution.
Job Description
PP&C sit within the Corporate Centre, enabling the directorate to fulfil and successfully deliver our purpose and vision. PP&C is a multi-functional team enabling Change, Finance and Planning, Security, Risk & Assurance and People. You will be responsible for leading and directing a small team and collaborating with key stakeholders across the organisation.
- You'll oversee the adoption of innovative learning solutions that enhance employee engagement, support career progression, and build essential capabilities across all business areas.
- A critical aspect of this role is identifying and implementing the learning and development our people need now and over the next 5 years to have the necessary skills to adopt new ways of working and technologies as part of the Spending Review investment in HMRC
- You'll establish robust quality assurance frameworks and evaluation methodologies to measure learning impact, return on investment, and organisational effectiveness whilst ensuring our workforce is prepared for future transformation initiatives.
- Working collaboratively with senior leadership teams, you'll ensure learning initiatives support HMRC's transformation agenda whilst maintaining our commitment to diversity, equality, and inclusion.
You’ll be joining our team of around 12 colleagues, and
key responsibilities will include:
- Developing and implement strategic learning and development frameworks aligned with RIS business objectives and Spending Review transformation agenda.
- Identifying and design future-focused learning programmes to prepare our workforce for new ways of working and emerging technologies over the next 5 years.
- Leading organisational capability assessments and design targeted interventions to address current and future skills gaps.
- Establishing comprehensive quality assurance processes to ensure excellence in learning delivery and outcomes.
- Designing and implementing robust evaluation frameworks to measure learning impact, Return on Investment (ROI), and organisational effectiveness.
- Building strategic partnerships with internal and external stakeholders.
- Monitoring and reporting on learning effectiveness using data-driven insights to inform continuous improvement.
- Risk and Intelligence Service (RIS) is at the heart of HM Revenue and Customs’ (HMRC) compliance and enforcement activity. Our prime role is to enable HMRC to understand and manage the risks to the tax system by gathering information and seeking out high quality intelligence from within and outside the UK.
PP&C sit within the Corporate Centre, enabling the directorate to fulfil and successfully deliver our purpose and vision. PP&C is a multi-functional team enabling Change, Finance and Planning, Security, Risk & Assurance and People. You will be responsible for leading and directing a small team and collaborating with key stakeholders across the organisation.
- You'll oversee the adoption of innovative learning solutions that enhance employee engagement, support career progression, and build essential capabilities across all business areas.
- A critical aspect of this role is identifying and implementing the learning and development our people need now and over the next 5 years to have the necessary skills to adopt new ways of working and technologies as part of the Spending Review investment in HMRC
- You'll establish robust quality assurance frameworks and evaluation methodologies to measure learning impact, return on investment, and organisational effectiveness whilst ensuring our workforce is prepared for future transformation initiatives.
- Working collaboratively with senior leadership teams, you'll ensure learning initiatives support HMRC's transformation agenda whilst maintaining our commitment to diversity, equality, and inclusion.
You’ll be joining our team of around 12 colleagues, and
key responsibilities will include:
- Developing and implement strategic learning and development frameworks aligned with RIS business objectives and Spending Review transformation agenda.
- Identifying and design future-focused learning programmes to prepare our workforce for new ways of working and emerging technologies over the next 5 years.
- Leading organisational capability assessments and design targeted interventions to address current and future skills gaps.
- Establishing comprehensive quality assurance processes to ensure excellence in learning delivery and outcomes.
- Designing and implementing robust evaluation frameworks to measure learning impact, Return on Investment (ROI), and organisational effectiveness.
- Building strategic partnerships with internal and external stakeholders.
- Monitoring and reporting on learning effectiveness using data-driven insights to inform continuous improvement.
- Risk and Intelligence Service (RIS) is at the heart of HM Revenue and Customs’ (HMRC) compliance and enforcement activity. Our prime role is to enable HMRC to understand and manage the risks to the tax system by gathering information and seeking out high quality intelligence from within and outside the UK.
Person specification
Essential Criteria
To be considered for this role, your application must demonstrate all the following criteria:
- Proven experience of working in a learning and development leadership role within large, complex organisations.
- Demonstrated expertise in strategic planning of learning, development & talent
- Strong background in learning evaluation methodologies, quality assurance, and ROI measurement
- Experience in future skills planning and workforce transformation initiatives
- Excellent communication, influencing, relationship-building skills and stakeholder management
- Recognised professional qualifications in Learning and Development, such as CIPD Level 5 or 7 Diplomas, LPI certifications (e.g., COLF, CDOL), ILM or CMI leadership qualifications, or equivalent CPD-accredited training*
- You will be given a separate box to tell us about your qualification. If you are applying on the basis of an equivalent qualification, you will need to clearly explain why it is an equivalent, and confirm that it is CPD-accredited.
Desirable Criteria
Desirable criteria is not a requirement for the role, but will be used in the event of a tie after interview:
- Experience working within public sector or regulated environments
- Knowledge of digital learning technologies and innovative delivery methods
- Experience with learning analytics and data-driven evaluation approaches
- Experience in establishing and managing quality frameworks for learning delivery and assessment
Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Qualifications
Recognised professional qualifications in Learning and Development, such as CIPD Level 5 or 7 Diplomas, LPI certifications (e.g., COLF, CDOL), ILM or CMI leadership qualifications, or equivalent CPD-accredited training
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical assessment: Developing team capability - You will need to prepare and deliver a short presentation to demonstrate this. More details will be provided if you are shortlisted.
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A 500-word name-blind CV including your job history - provide details from your last 3 roles, plus other roles you feel are relevant, and include a brief description of your key responsibilities and achievements, aligned to the key responsibilities above. Use this section to demonstrate the first essential criteria: experience of working in a learning and development leadership role within a large, complex organisation. We will score the CV on a pass/fail approach based on demonstration of this criteria.
Note that the job history section does not restrict wordcount - any text over 500 words will not be reviewed, resulting in information you feel is important not being assessed.
- A ‘role specific question’ to tell us about your qualification to demonstrate the last essential criteria, the qualification. If you are applying on the basis of an equivalent qualification, you will need to clearly explain why it is an equivalent, and confirm that it is CPD-accredited.
- A 1000-word personal statement showing how you meet the requirements for the role and the person specification. Your personal statement should evidence why you are suitable for this role and how you meet the remaining essential criteria.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift
In the event of a large number of applications, an initial sift may be held on the CV. At full sift your Personal Statement will also be assessed. We may raise the score required at any stage if we receive a high number of applications.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
Interviews Will Be Held Via MS Teams With a Panel Of Up To 3 People, And Will Last Around 60 Minutes. The Interview Will Consist Of
- Technical assessment: Developing team capability - You will need to prepare and deliver a short presentation to demonstrate this. More details will be provided if you are shortlisted.
- Behaviour questions - we recommend that you review the Success Profiles framework and consider working examples and outcomes that demonstrate the Behaviours for this role. A typical example of a Behaviour question might be 'Tell us about a time where you've had to deliver a difficult message.’ We will assess the following Behaviours:
- Changing & Improving
- Making Effective Decisions
- Managing a Quality Service
Using the STAR format will help you to clearly articulate your examples.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application –
[insert vacancy ref] & vacancy closing date
[insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important Information For Existing HMRC Contractual Homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : RIS Recruitment Service - P5 - IKS
- Email : risrecruitmentservice@hmrc.gov.uk
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.