About Us.
DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities. Together, we are building an ecosystem of intuitive tools designed for public safety agencies! Through purposeful integrations and selective growth, Versaterm is advancing public safety technology to improve workflows, deliver better service, and enable better outcomes. As part of this mission, DroneSense provides a critical drone software platform tailored to the unique needs of public safety. Our comprehensive solution equips First Responders with tools that expand situational awareness, act as a force multiplier, and make drone operations scalable across entire organizations—ultimately leading to more saved lives. Drones are transforming the way First Responders carry out their missions, and DroneSense is driving this evolution within the Versaterm ecosystem.
Our Culture.
Our team is driven by innovation, expertise, and an unwavering commitment to customer success. Our leaders are experienced engineers, pilots, and entrepreneurs. We’re building a diverse, collaborative team where individuals can bring their full selves to work, have fun, and feel a strong sense of belonging. Here, you’ll roll up your sleeves alongside teammates who care deeply about their craft, their communities, and each other. As we continue to grow and expand our impact, you’ll have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
We are growing rapidly! We’re looking for an experienced
Learning & Development Specialist with a strong background working with customers
Position Overview
The Professional Services Manager will develop and deliver comprehensive training programs to prepare customers for successful adoption and utilization of DroneSense software modules — DroneSense Pilot, DroneSense Airbase, and DroneSense Remote. In addition, this role leads professional services offerings, including program auditing, policy development, FAA waiver writing, and potential new service lines. This position requires deep product knowledge, excellent instructional design skills, and the ability to engage with customers at all levels.
What would I be doing?
- Oversee the Customer onboarding and other learning processes from beginning to end for multiple Customers in parallel
- Lead and coordinate the Customer onboarding kickoff meeting and subsequent milestones while ensuring appropriate Customer engagement
- Develop and maintain the Customer onboarding plan including timeline and milestones
- Build deep rapport with Customers and leverage those relationships to understand the Customer’s unique mission at an intimate level
- Build and deliver high quality in-person and virtual training to Customers with varied use cases and personas
- Develop documentation and training materials
- Using a consultative approach, identify areas of opportunity to provide Customers with best practices and operating advice
- Using internal tools, document conversations and key highlights, and flag any warning areas to Sales and Product leadership
- Travel up to 40% of the time
- Always help first
Qualifications
- 4+ years in a Public Safety role
- Excellent problem solving capabilities
- Knowledge of Training best practices.
- Experience with Key tools a bonus: Excel, Hubspot, Zendesk
- Experience working in a SaaS startup is a bonus
- Experience with DroneSense is a bonus
- Proven track record in a fast-paced and high growth environment
- Strong communication skills: verbal, written and presentation
- Ability to dive into details, but also step back and consider a problem strategically
- Strong influencer skills.
- 2+ years prior experience with Public Safety UAS.
Experience
- A low-ego, team-first mentality.
- You know when to get your hands dirty and when to lead through influence
- Extensive experience managing various stakeholders and building cross-functional relationships across the business
- Experience in aviation, public safety, and/or unmanned aerial systems is a bonus
- DroneSense employees full time US citizens who are current residence in one of the 50 contiguous United States. Though our positions are "remote" we do not work with offshore/near shore individuals or contractors to stay in compliance with our client's requirements.
Benefits
- Competitive Base Pay
- Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
- Company paid Life Insurance and Short Term Disability
- Health Savings Account match
- Medical FSA & Dependent Care Account
- 401(k) with company match
- Work from home
- Wellness benefits
- Cell phone stipend
- Paid Vacation Time
- Paid Sick Time
- Part 107 Pilot Training & License Paid
