Strategic L&D Leadership
- Develop a company-wide L&D strategy aligned to client demands and growth goals.
- Conduct skills gap analysis across all roles; define competency frameworks.
- Establish measurable KPIs for training impact (e.g., quality scores, rework rate, onboarding time).
Training Design & Delivery
- Create scalable onboarding for in-house staff and freelancers (max 72h ramp-up).
- Build modular training programmes that incorporate client feedback and recurring errors.
- Build modular training programmes that incorporate client feedback and recurring errors.
- Introduce targeted upskilling in key verticals (e.g., agentic AI, geospatial CV, medical annotation).
- Use blended learning — e-learning, workshops, live sessions — to reach all workforce segments.
Workforce Development & Retention
Partner with HR to create clear career progression linked to skill development.Launch a freelancer readiness programme with pre-vetted, trained candidates ready for deployment in Foster a culture of continuous learning with regular knowledge-sharing sessions.
Performance Tracking & Quality
- Monitor workforce performance data to adapt training and address issues early
- Reduce rework rates and speed up delivery without compromising quality.
- Report quarterly to leadership on ROI of L&D programmes.
Qualifications
- Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field (A master's degree is an added advantage).
- 5+ years L&D (inc remote/freelance workforce training) with at least 3+ years in a leadership role.
- Strong knowledge of adult learning principles, instructional design, and training methodologies.
- Experience in designing and implementing enterprise-wide learning strategies and programs.
- Skilled in modern learning tech (LMS, microlearning platforms, learning analytics).
- Experience designing competency frameworks and measurable upskilling plans.
- Strong grasp of AI, technology, and data science concepts preferred.
- Budget management and vendor negotiation experience.
- Proven ability to link training to commercial outcomes.
- Professional certifications in learning and development (e.g., CPLP, ATD certifications) is admirable.
Must have skills
- Skilled in modern learning tech (LMS, microlearning platforms, learning analytics).
- Strong knowledge of adult learning principles, instructional design, and training methodologies.
- Strong grasp of AI, technology, and data science concepts preferred.