The Learning & Development (L&D) Manager is the architect of the organization’s enterprise learning framework, ensuring it equips employees with the skills, knowledge, and career pathways needed for long-term success. Reporting to the Director of Talent Management, this role leads the design and delivery of a strategic learning agenda that aligns with business priorities.
The L&D Manager partners with senior leaders across the business to identify critical skills for the future, implements enterprise-wide competency and career frameworks, and fosters a culture of continuous learning. Leveraging leading-edge learning technologies and analytics, the incumbent ensures all programs deliver measurable impact on employee performance and organizational success.
What You Will Accomplish With Us
Strategic Leadership
Develops L&D strategic roadmap aligned with business objectives and organizational capability needs
Partners with senior business leaders to identify critical skill gaps and emerging capability requirements
Manages annual L&D budget and develops business cases for learning investments including ROI projections and success indicators
Maintains deep understanding of business operations, industry trends, and competitive landscape
Operational Excellence
Design, implement, and continuously refine the organization’s enterprise learning framework to ensure alignment with business needs and career development pathways.
Lead the creation of a competency-based career framework with progression pathways across functions and levels.
Partners directly with business unit leaders to understand strategic priorities, capability gaps, and learning needs
Conducts comprehensive needs assessments including stakeholder interviews, focus groups, and data analysis
Ensures compliance with employment laws and global learning standards
Team Leadership
Lead and develop a team of L&D professionals with diverse specializations
Define career paths, succession plans and development opportunities for the team
Fosters a culture of innovation, collaboration, and continuous improvement
Manages performance and compensation decisions for direct reports
What You Bring To Our Team
Core Competencies
Strategic Thinking – Anticipates future trends, aligns learning strategies with business priorities, and makes decisions that drive long-term organizational capability.
Collaboration & Teamwork – Builds strong partnerships across the organization, works effectively in teams, and operates independently when required.
Trust & Integrity – Acts with transparency, fairness, and respect, fostering a safe and inclusive learning environment.
Relationship Building – Develops and leverages strong connections across functions to achieve shared goals.
Communication Excellence – Delivers clear, concise, and engaging messages that inspire understanding and action.
Innovation & Creativity – Introduces new ideas, methods, and approaches to enhance learning impact.
Professionalism & Diplomacy – Demonstrates tact, discretion, and cultural sensitivity in all interactions.
Required Qualifications
Expertise in learning design methodologies (e.g., ADDIE, SAM, Design Thinking) and adult learning principles.
Proficiency with learning technology platforms and talent management systems (e.g., SAP SuccessFactors Learning).
Experience integrating learning technologies with enterprise systems and leveraging analytics to measure ROI and impact.
Portfolio demonstrating innovative, high-impact learning solution design.
Knowledge of Canadian employment legislation, human rights, and accessibility standards (e.g., AODA) as they relate to learning.
Preferred Qualifications
Advanced certifications (e.g., SHRM-SCP, CTDP, CPLP, Prosci ADKAR, certified coach) or Canadian equivalents.
Background in organizational development, or change management.
Experience In Mergers, Acquisitions, Or Other Large-scale Organizational Transformations.
Bilingualism (French / English) - Need to interact on a regular basis with our internal Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.
Technical Skills
Advanced proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint Online).
Skilled in learning content authoring tools (Articulate 360) and content design tools (Canva, Genially).
Familiarity with AI-enabled learning tools (e.g., VoiceMaker, ChatGPT, Microsoft Copilot) is an asset.
Strong project management skills using tools such as MS Project, Smartsheet, or Asan
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
