Company Description
Education
Job Description
We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between instructional design, systems implementation, and operational process optimization. This role will lead the enablement strategy for our 300 internal Operations Divisional and upwards of 200,000 external learners, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and divisional instructional designer teams, platform/product owners, and Subject Matter Experts (SMEs) to streamline training experiences and support adoption of tools like the enterprise LMS (LearnUpon). This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborate broadly within a busy environment, and build stakeholder buy-in.
In this role, you will
- Learning Process Enablement & Optimization (40%)
- Governance and Standards Stewardship (30%)
- Learning Portfolio Management (30%)
What you bring:
- 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.
- Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).
- Demonstrated ability to lead cross-functional teams and translate business processes into actionable workflows and enablement plans.
- Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).
- Excellent written and verbal communication, stakeholder facilitation, and change management skills.
- Strategic thinker with the ability to balance big-picture planning with tactical execution.
- Proven ability to build relationships and influence others to action
- The ability to travel 4-6 times a year to Client offices or on behalf of Client business.
- Authorization to work in the United States
Additional Information
All your information will be kept confidential according to EEO guidelines.
