The Learning and Development (L&D) Manager plays an operational leadership role in shaping, implementing, and continuously improving learning initiatives across the Shoprite Group. This role is pivotal in driving impactful, innovative, and scalable learning solutions that enhance employee performance, support career growth, and elevate customer experience across multiple brands and business units. The L&D Manager ensures the integrity of the Quality Management System, evaluates trainers and providers, and partners with key stakeholders to deliver business-driven learning programmes tailored to a multi-generational, multi-skilled workforce.