About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
Four Seasons Hotel Miami is looking for a
Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
About Us
Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge.
Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.
About The Position
The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence. The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Miami. The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.
Preferred Qualifications And Skills
- Minimum of 3 years’ experience working in luxury hospitality or other similar service environments
- Minimum of 2 years' working in a managerial capacity
- Experience in adult education or a similar environment
- Experience managing in diverse professional backgrounds
- Excellent communication skills, facilitation skills, & instructional design skill
Key Functions
- Manage LMS system (Four Seasons Learning) and ensure training records are up to date for all employees.
- Organize internal training program facilitated by outside trainers and in-house trainers.
- Maintain records of monthly departmental meetings for each department.
- Market and communicate the training function to hotel.
- Works with Regional L&D Manager and Operational Division Heads to review key metrics (glitches, LQA, Forbes, missed standards, GES scores) and plans training activities accordingly.
- Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
- Maintains an effective Certified Departmental Training program:
- Responsible for an indirect reporting relationship with the Certified Departmental Trainers (CDT’s), ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
- Trains new CDT’s when required and regularly coaches and develops CDT’s in their role and responsibilities.
- The ability to conduct a training needs analysis for the hotel along side RLDM.
- The ability to develop in-house programs to meet the changing needs of the hotel and its staff.
- Maintain the Standards Training Program and ensure materials are current and revised annually or as needed.
- Assist in other areas of People & Culture as needed.
What To Expect
- Competitive Salary & Wages
- Complimentary Medical, Basic Dental and Basic Vision Insurance for Employee
- 401(k) Retirement Plan
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
