As a Learning & Development Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence.
In this role, you will act as the primary liaison for all training and development initiatives, adapting learning programs to the client’s industry-specific needs while aligning with Conectys' standards. You’ll oversee the full training lifecycle—from onboarding and continuous development to vendor coordination and performance enablement—ensuring a consistent and high-quality employee experience in a fast-paced, evolving environment.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.
Your responsibilities:
- Deliver onboarding and campaign-specific training covering systems, tools, and compliance.
- Support technical setup for new hires, including equipment checks and system access creation.
- Customize learning paths and materials to match operational needs and learner levels.
- Track trainee progress through feedback, assessments, and coordination with team managers.
- Evaluate training outcomes and adjust content to reflect process updates or quality trends.
- Assist team leaders and trainers in resolving training challenges in both group and one-on-one settings and provide ongoing feedback.
- Regularly update training content, including scripts, guides, and knowledge checks.
- Create and manage online exams and quizzes to reinforce learning and measure readiness.
What will make you successful in the role:
- Minimum education: High school diploma or equivalent
- 3+ years of experience in Learning & Development roles, with a strong background supporting fast-paced, large-scale Contact Center operations, in close partnership with Operations.
- Certified Trainer (CCP – Portugal’s Pedagogical Competence Certificate)
- Fluency in English, C1 level.
- Excellent organizational skills and ability to multitask.
- Excellent attention to details and continuous improvement mindset
- Excellent interpersonal and communication skills
- IT proficiency with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).
- Energetic self-starter with a positive attitude and excellent customer service skills
Sounds good? Find out what you can get:
- Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
- Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
- Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
- Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background
