POSITION OVERVIEW
The Learning & Development Specialist will play a key role in supporting the growth and performance of our Commercial Insurance teams across British Columbia and other Navacord partners. This includes designing and delivering role-specific learning initiatives, leading comprehensive onboarding for new hires, and providing ongoing education on products, systems, and regulatory changes. The Learning & Development Specialist will play a key role in enhancing employee performance and engagement through innovative, inclusive, and results-driven learning experiences.
This is a hybrid role with the flexibility to work in the Vancouver office based on the needs of the role and/or as required by management. Travel to other locations within British Columbia may be required.
RESPONSIBILITIES:
Training Program Development
- Collaborate with business leaders to assess learning needs and develop targeted training programs that enhance employee skills, knowledge, and performance.
- Design and deliver engaging learning experiences using a variety of methods, including instructor-led sessions, e-learning, workshops, and on-the-job training.
- Source and integrate external learning resources to complement internal training and support a well-rounded development strategy.
Onboarding & Coaching
- Lead onboarding programs to ensure new hires are equipped with the tools and knowledge to succeed in their roles.
- Provide ongoing coaching and support to reinforce learning objectives and promote the practical application of new skills.
- Partner with HR and business leaders to align learning plans with talent acquisition and development strategies.
Process Improvement
- Conduct reviews of product terms and conditions, ensuring accuracy and preventing errors and omissions.
- Support hiring needs by partnering with Human Resources and the business leaders; create learning plans for talent pools in conjunction with talent acquisition & development plans.
- Review and maintain job aids and process documentation to ensure accuracy, relevance, and consistency. This includes identifying outdated materials, updating content as needed, and refreshing all resources to align with current branding and formatting standards.
Content Management & Process Improvement
- Review and maintain job aids and process documentation to ensure accuracy, consistency, and alignment with current branding and standards.
- Conduct regular audits of learning materials to identify outdated content and implement timely updates.
- Support quality assurance by reviewing product terms and conditions to minimize errors and omissions.
Industry Trends & DEI Integration
- Stay informed on industry trends, regulatory changes, and best practices in learning and development.
- Share insights with stakeholders to ensure training programs remain current and effective.
- Champion diversity, equity, and inclusion (DEI) by embedding inclusive practices into training content and delivery. Additional duties and responsibilities may be added during the course of employment.
REQUIREMENTS:
- Bachelor’s degree in education, human resources, organizational development, or a related field.
- BC Insurance License required.
- Minimum 3 years of experience in Commercial Insurance.
- Experience with Applied Epic broker management system (BMS).
- Proven experience in learning and development or talent development roles.
- Strong understanding of adult learning principles and instructional design.
- Proficiency with learning management systems (LMS) and e-learning tools.
- Excellent communication, facilitation, and presentation skills.
- Strong interpersonal skills and ability to collaborate across teams.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
