Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
NOTE: This role is hybrid and requires 4 days a week in our Phoenix, AZ office.
Job Summary
We’re on the bold path to become an employer of choice – and learning is at the heart of that journey. As Vice President, Learning & Development, you will shape how our employees grow, lead, and effectively deliver our products and services to our members. This role is responsible for the design of forward-thinking strategies that build critical skills, support career mobility, and prepare our workforce to thrive in a digitally evolving, fast-changing environment.
Responsibilities/Duties
- Craft and execute a modern enterprise-wide learning and development strategy that builds internal workforce capabilities to deliver on evolving business needs.
- Build and lead a high-performing L&D team; coach, mentor, and guide their professional growth and development.
- Collaborate with leaders to understand organizational learning and leadership development needs.
- Build learning journeys and programs that prepare leaders at all levels to think cross-functionally and manage complexity; integrate development into enterprise initiatives such as succession planning and performance management.
- Oversee the delivery of technical and role-specific training in partnership with functional leaders, SMEs, and vendors across our diverse service lines and geographic footprint.
- Design and guide new hire and ongoing training that prepares employees to confidently engage with members - delivering informed, solution-oriented support across our products and services - while also creating a positive, empowering employee experience from day one.
- Champion inclusive and accessible learning experiences that reflect our values and our diverse workforce and business operations.
- Evaluate and select learning technologies, platforms, tools to deliver and evolve learning solutions.
- Leverage skill gap analysis and business performance metrics to prioritize learning investments. Monitor and report on program effectiveness using data, analytics, and emerging industry practices to measure impact and continuous improvement.
- Partner with colleagues across functions to develop others, identify future skills, reskill, and promote an agile and ongoing learning environment.
Qualifications
- 10+ years progressive L&D leadership; experience in complex organizations preferred
- Proven success designing and scaling enterprise learning programs and strategies that drive measurable business outcomes, not just activity.
- Collaborative leadership style, systems thinking, and cross-functional influence.
- Experience with adult learning, leadership and organizational development, instructional design, digital learning, and learning technology.
Education/Certifications/Licenses
- Minimum Qualifications
- Bachelor’s degree in OBHR, Education, Organizational Development, Business or related field.
- Preferred Qualifications (not required):
- Certifications in Leadership Coaching (ICF-accredited or equivalent), Change Management (PROSCI), Instructional Design, Talent Development (CPTD or ODCP) are a plus.
- Experience with learning evaluation models, digital learning platforms, and assessment tools is strongly valued.
