Learning & Development Coaches are responsible for welcoming and supporting our new starters in their Selection day at the SP Academy.
The Role Includes
Delivering 1-2-1 and 1-2-2 on the job training, on all things front of house
Assessing Skills And Abilities In New Employees Against Criteria
Working with L&D, HR, Operations & General Managers, communicating Academy pass/fail status’, preparing your TMs for their first day in store and anything related to the development of our TMs
Assessing and reporting in-store observations, and highlighting consistent skills gaps that are impacting the employee and customer experience
Stepping away from store operations, and working as a trainer across your designated area
Bi-weekly and Monthly meetings with various departments to share SP Academy updates with key stakeholders
Work as a team across the business to develop new ideas and solutions
Key Skills Required
Excellent communication skills
An interest in developing/training others
Experience in the Front of House roles [ideally as a supervisor within SP]
Flexibility in travelling to multiple locations
Operating as an example when in stores (specifically around compliance, being professional, welcoming and friendly)
