Learning and Development Specialist

CareRx Corporation • Full-time • Toronto, ON, CA • 2w ago

Key Accountabilities

Lead and manage the end-to-end learning and development process for each assignment, from needs analysis to program delivery, evaluation and follow up.
Collaborate with leadership and subject matter experts across the company to create customized solutions that promote enhanced employee performance, increase retention rates and transfer of learning.
Evaluate the effectiveness of learning and development programs through employee feedback and other assessment tools. Utilize that feedback to make modifications to programs as required.
Develop learning objectives for content and align these objectives with assessment design to reinforce learning and test for knowledge retention.
Utilize technology (LMS, online portals, etc.) to deliver programs.
Manage and update materials, ensuring content remains accurate, current, relevant, and engaging.
Foster relationships with external vendors and consultants as needed.
Manage external customer facing learning technologies, content, and access.
Identify best practices and provide recommendation for new approaches to ensure continuous improvement and enhance organizational effectiveness.
Provide expertise to various departments (People and Culture, Pharmacy Services, eMAR, IT, etc.) in the development, testing, and troubleshooting of integrated technologies and programs.

Qualifications

Education:
- Post secondary education in adult education, human resources, or equivalent work experience required
Certifications:
- Certificate in Adult Education and/or Instructional Design required
Experience:
- 3-5 years in an instructional design role
- Knowledge of e-learning design principles and program evaluation methods to develop performance measures and report on learning outcomes
- Experience using learning management systems to develop and delivery training content
Skills:
- Exceptional written and verbal communication skills, with the ability to craft clear, concise and engagement content for diverse audiences
- Ability to partner with various stakeholders in identifying their needs and suggesting solutions to address those gaps
- Experience using learning and development creation software tools such as Snagit, Articulate360, Camtasia, Moodle, etc.
- Able to manage multiple projects simultaneously
- Understanding of basic project management principles with the ability to break down large projects into manageable and achievable milestones

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