Be Part of Our Mission
Learnlight is an EdTech company that's passionate about putting trainers at the heart of the learning experience because that's what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we've worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.
Your Career Opportunity
In this exciting new career opportunity, you'll be reporting to the Head of Product on full-time hours and working from home remotely.
As a
Head of Client Experience, you'll have a direct impact on developing market-leading innovations to enhance client experience, drive retention, and deliver measurable impact. Collaborating with our Innovation Team, you will:
- Shape and influence product roadmaps by integrating client feedback, stakeholder input, and data analytics to prioritize impactful features and improvements. Collaborate with other product teams to ensure alignment and market fit.
- Work closely with various internal teams (Product, Technology, Innovation, Operations, UX) to develop solutions for user problems.
- Lead the end-to-end product development lifecycle from concept to market launch, including backlog grooming, feature definition, risk assessment, and coordination with product marketing.
- Gather and analyze client feedback, market trends, and competitive insights to inform product improvements, ensuring the product addresses client needs and adds value.
- Define clear success metrics based on learning impact, user experience, and market goals. Evaluate product performance and assess new opportunities, driving continuous improvements.
- Ensure up-to-date documentation and support resources for the product. Provide training to internal teams on new features and contribute to fostering best practices in product management.
What You'll Offer
- 5+ years' experience as a Product Manager in an EdTech company
- 2+ years' experience in client management or related role
- Advanced level of English. Additional languages are a plus.
- Understanding of the EdTech marketplace and the decision-making process in B2B
- Strong experience in Agile principles of product management
- Evidence of continuous professional development in product and EdTech topics
What We Offer
- Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.
- Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
- Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
- Company News: With regular updates on our internal networking platform, you'll always be connected with the latest developments.
- Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
- Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
- Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.
Ready to Join Us?
Our colleagues - also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.
The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/
