Mission
As a Learning & Development Specialist will play a critical role in enhancing the skills and performance of both internal teams and temporary staffing. The mission is to create impactful onboarding experiences, deliver comprehensive training plans, and cultivate a culture of continuous improvement that enables our employees to thrive in diverse and dynamic environments.
By aligning training programs with both employee aspirations and organizational goals, this person will play a pivotal role in ensuring workforce excellence, client satisfaction, and sustainable growth for the company.
Responsibilities
Onboarding Programs
- Develop and deliver effective learning programs for internal staff and temporary employees, covering onboarding, compliance, and skill development.
- Develop and implement structured onboarding programs for new employees, ensuring a smooth transition into their roles.
- Organize and deliver orientation sessions covering company culture, values, policies, and role-specific expectations.
- Create onboarding toolkits, guides, and checklists to streamline the process for new hires.
- Collaborate with department heads to customize onboarding for specialized roles, ensuring employees are prepared for immediate contributions.
- Gather feedback from new hires to continuously improve the onboarding experience.
Training and Development
- Collaborate with HR and management to identify skill gaps and training needs.
- Conduct comprehensive training needs assessments to identify skill gaps and align training initiatives with business and employee goals.
- Design and deliver a variety of training programs, including soft skills, technical skills, compliance training, and leadership development.
- Develop e-learning modules, in-person workshops, and blended training solutions tailored to the temporary workforce.
- Coordinate with external training providers or consultants for specialized programs.
- Regularly update training content to align with industry trends, client requirements, and new regulations.
Employee Development Plans
- Manage the full training lifecycle, from needs assessment to evaluation and continuous improvement.
- Work with employees and managers to create Individual Development Plans (IDPs) to support career growth and role advancement.
- Monitor progress against development goals and provide ongoing coaching or additional resources as needed.
- Establish mentorship or buddy programs to foster knowledge transfer and support employee integration.
Performance Evaluation and Feedback
- Collaborate with managers to set clear performance metrics for employees and evaluate training impact.
- Use data from performance reviews, employee surveys, and client feedback to identify areas of improvement.
- Design and implement post-training evaluations to measure knowledge retention and behavioral changes.
- Prepare and provide regular reports on training impact, compliance, and areas for improvement.
Training Compliance and Certification
- Ensure all training initiatives comply with local labor laws, health and safety regulations, and meet regulatory standards within the temporary staffing sector.
- Maintain accurate records of training activities, certifications, and employee participation.
- Proactively monitor expiry dates for certifications and schedule refresher or renewal courses.
- Conduct regular refresher courses on workplace safety, GDPR, and labor law compliance.
Stakeholder Engagement
- Act as a key liaison between clients, managers, and employees to align training initiatives with business needs.
- Partner with client organizations to deliver role-specific training programs that meet their operational requirements.
- Provide regular updates and progress reports to management and clients regarding training initiatives.
Learning Technology and Resources
- Implement and manage learning management systems (LMS) to track, deliver, and analyze training programs.
- Research and recommend innovative learning technologies, tools, and methodologies.
- Develop engaging training materials such as presentations, guides, videos, and case studies to enhance learning experiences.
Cultural and Engagement Initiatives
- Foster a culture of continuous learning and professional development within the organization.
- Organize employee engagement activities such as team-building workshops and learning challenges.
- Promote diversity and inclusion through tailored training programs and initiatives.
Key Requirements:
- Bachelor’s degree in human resources, Education, or related field.
- Proven experience in Learning & Development, HR, or similar roles, ideally within a temporary staffing or fast-paced environment.
- Minimum of 3-5 years of experience in a Learning & Development hospitality role.
- Strong knowledge of onboarding processes and training program design.
- Proficiency in e-learning platforms and training software is a plus.
- Exceptional communication and interpersonal skills.
- Ability to multitask and adapt to changing priorities in a dynamic work environment.
- Good communication skills in Portuguese and English (mandatory).