What you can expect

We are looking for a Head of Learning and Organization Development to help build a Talent Management Organization that will be responsible for designing our core Diversity and Organizational Design strategy This will enable the growth and development for all team members, and create a scalable development program for the full employee lifecycle.

About the Team

This team builds organization-wide programs and programming globally for all levels to enhance the cohesiveness and productivity of Zoom as a whole.

Responsibilities

Developing a strategic vision & roadmap for Zoom’s learning programs that supports our talent strategy
Building company-wide programs from scratch, including a great bias for action, robust change management and communications in the roll out, and the ability to articulate both measurement and impact of their programs
Building career and skills-development programs that enable our team members to grow their career and are customized to meet the needs of both ICs and Management
Partnering with senior executives to own, role model, and champion all talent initiatives
Evaluating and making recommendations on training programs in partnership with HR Business
Partners, and organizational leaders to develop learning experiences for all functions of the organization
Assessing, reporting, and delivering critical data/metrics related to talent processes to key leaders and stakeholders across the business that measure performance against our established goals

What we’re looking for

Have 10+ years of experience in OD and Adult Learning in a leadership position, with a proven track record of delivering successful training programs that have positively impacted employee performance and business outcomes
Have a deep understanding of, and the ability to apply, the latest learning and development trends, technologies, methodologies and best practices to scale
Demonstrate ability to look beyond the playbook to try something new or build / rebuild something from scratch
Have a track record of building high-performing, multidisciplinary teams for scale, including program managers and facilitators, instructional designers, and learning systems, tools, and operations
Able to operate agilely in a high-growth tech environment where structures and processes are still being built or defined
Have built robust communications and changed plans to roll out / maintain your programs to drive adoption and engagement. You leverage the right channels, at the right time, to promote your programs. You can effectively adjust your messaging / approach based on your audience
Have experience utilizing data analytics to evaluate the effectiveness and impact of learning programs, tell the story of their success, and inform future programs
Have a track record in rolling out new programs and long-term strategies globally, dealing with a wide range of internal stakeholders and external partners, utilizing a data driven approach
Experience in complex change management – across multiple employee segments, geographies and business functions
Possess excellent communication, organizational, problem-solving, and project management skills. Attention to detail with a creative approach
Experience operating in a global environment with appreciation of cultural differences, and ability to build consensus across geographies and business units
Able to be hands on as part of strategy execution, as needed
Demonstrate empathetic people manager skills; highly skilled with developing team/direct reports. You operate with a customer-centric mindset – capable of balancing competing demands and priorities

Salary Range or On Target Earnings:

Minimum:

$173,900.00

Maximum:

$380,500.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/17/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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Zoom Video Communications, Inc.

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Head of Learning & Organization Development