Description

The employee experience (EX) is at the heart of every thriving organization. It is the sum of all touchpoints and moments that matter between employees and their employers. It is essential to delivering an outstanding customer experience and driving business success. At WTW, we are proud to be a global leader in employee experience.

We don’t just offer solutions—we help deliver outcomes. We begin by taking a deep look at what motivates people: what inspires them, what holds them back, and what truly matters to them. Then we design and implement high-value, high-impact strategies that drive behavior change and produce measurable results.

Our team is a dynamic group of strategists, storytellers, change agents, culture shapers, digital innovation leaders, and more. We develop transformative solutions to address our clients’ most complex challenges—and we do so with determination, passion, and precision.

Together, we have the opportunity to strengthen the ambitions of our colleagues, our clients, and their employees.

What is a Director, Employee Experience (Talent Management and Organizational Alignment)?

As a Director, Employee Experience within our Talent Management and Organizational Alignment community, you support clients in defining and implementing practical strategies that optimize the employee experience and enable organizational performance. You are responsible for designing, developing, and executing outcome-focused approaches—particularly related to attracting, retaining, developing, and engaging talent; evolving organizational models; governance; culture initiatives; and the future of work.

You lead a variety of engagements, leveraging sound judgment, creativity, and the ability to propose solutions tailored to clients’ challenges.

You also contribute to business development and serve as the lead project manager to ensure disciplined execution and high-quality deliverables.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

Key attributes

Systems and strategic thinking. Understands the organization as a system (strategy, structure, culture, talent, processes, and technology), anticipates impacts and interdependencies tied to the organization’s strategy, and translates that perspective into a clear medium- and long-term view of priorities.
Expert navigator. Contributes to assessing complex client needs to design and implement thoughtful, relevant, and feasible solutions that leverage the full range of WTW resources and services.
Influencer. Uses highly effective organizational transformation, change management, and communication capabilities to build trust and influence decisions that are critical to achieving desired outcomes—both for our firm and for the client.
Relationship builder. Quickly establishes strong rapport by creating a climate of trust.
Knowledge seeker. Demonstrates a thirst for learning and a willingness to step outside their comfort zone (and the confidence to do so) to seize new opportunities and benefit from new experiences.
Calm under pressure. Helps others navigate difficult situations or challenging projects while remaining steady in the face of adversity.
Committed to excellence. Puts “we” ahead of “I,” without regard for personal interest. Demonstrates strong accountability and a deep commitment to taking the steps required to deliver the high-quality work our clients expect, in line with our firm values: client focus, teamwork, respect, excellence, and integrity.
Dedicated collaborator. Recognizes the potential and unique strengths of each team member. Values colleagues’ development by working collaboratively, encouraging two-way feedback, bringing positive energy, and creating a safe environment that supports sharing, innovation, learning, development, and success.

Criteria and expectations

Sales

Identify and support new business opportunities, design integrated solutions to meet client needs, and convert them into profitable sales.

Delivery

Design, present, and deliver organizational transformation and change management strategies and programs, with a focus on human capital-related change.
Develop client solutions using WTW change management methodologies and our broader human capital offerings.
Use modern, digital solutions to support and cultivate the desired experiences.
Provide deep project management expertise during delivery, and share accountability with the team for overall project success.
Ensure adherence to contractual commitments and take responsibility for effective project financial management.
Support or lead new business development by preparing proposals, statements of work, project plans, and budgets, which may include multiple workstreams and multiple client teams.
Contribute to team learning and development by providing timely feedback.
Contribute to the development of intellectual capital and the implementation of new tools and approaches.

Qualifications

Minimum qualifications

10 years of relevant experience leading sales and delivering innovative, practical strategies that align employee priorities with business strategy.
Proven experience managing and delivering organizational transformation and change management projects in one or more of the following areas: total rewards programs, mergers and acquisitions, the future of work, wellbeing, and corporate culture.
Strong ability to influence senior leaders and work with them, as well as with all levels across an organization.
Experience in organizational and cultural change or transformation; implementing employee listening strategies; providing advisory services; and designing human capital strategies.
Demonstrated ability to leverage an understanding of human behavior to influence and close sales, and to structure and deliver highly effective strategies.
Strong executive presence and well-established facilitation and written and verbal communication skills, combined with creativity and technical expertise.
Proven ability to build and maintain client relationships, lead teams, and generate revenue (global experience preferred).
Experience managing multi-dimensional projects and people simultaneously, while meeting deadlines and budget requirements.
Proven ability to identify and analyze problem areas, work as part of a team, and draw on resources from other related areas to meet client needs.
Ability to draw conclusions and identify trends in data in a logical, systematic manner.
Flexibility is essential.
Ability to work within a complex matrix organization.
Consulting experience.
Bachelor’s degree in management, psychology, science, arts, or equivalent.
A master’s degree is an asset.
Change management certification (e.g., Prosci, CCMP, or CMI) is an asset.
This position is based in the Montreal office and the work is primarily conducted in French; therefore, excellent command of French, both spoken and written, is required to produce professional-quality documents and to communicate with internal and external stakeholders

In addition to French, this role requires proficiency in English due to the nature of the position, which includes delivering projects and maintaining regular interactions with clients and teams located outside Quebec.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

WTW

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