Job description

About us

Operations Director

Salary: Competitive plus company vehicle & private healthcare

We are an expanding care home business with around 2200 employees and 28 care homes across the UK with additional fully operational care homes in the pipeline to be acquired by end of 2025. This role would typically be based 3-4 days in a care home and 1-2 days working from home with occasional office days.

We are a privately owned company with aspirations to significantly grow our business over the coming years. To do this we need to hire a highly dynamic and experienced Operations Director to cover our South region with homes located in Poole, Bournemouth, St Albans, Andover and Dorchester as well as homes we may acquire in the future.

About the role

The role

This is a very important role for our business and the successful candidate will line manage all Home Managers and work very closely with the Group Operations Director to ensure we are giving the homes the right level of support and having the right level of oversight.
This is a great role for an intelligent and highly driven individual, with care sector experience and great attention to detail.
The successful candidate will have a lot of autonomy and input in how they manage their portfolio of homes.

Compliance

Support Home Managers to develop action plans to address areas for improvement highlighted from the quarterly compliance inspection, audits and external inspections.
Support the manager to implement the action plan and review progress monthly to monitor/ensure progress is being made.
Support the home with safeguarding investigations and attend safeguarding meetings/calls as appropriate
Support the with whistleblowing investigations

Occupancy and payroll/cost oversight

Supporting homes to maintain high levels of occupancy and good fees, driving private occupancy.
Supporting homes to manage their payroll costs and other costs to ensure that they are within budget.

Quality assurance

Support the Home Manager to ensure that the tasks on the company Quality Assurance Framework (QAF) are fully completed properly each month
Undertake a regular audit/review of the quality assurance framework to ensure that the tasks have been completed to the right level i.e. so if a CQC inspector picks up a piece of QA evidence they would be pleased.

Audits

Undertake focused audits on as required and work with the home manager to action the issues identified:

Care plans
Medication
Infection control
Pressure care
Call bells
Weights
Other areas of focus

Assist home with HR matters such as investigations and disciplinaries as required.

Other

Represent the company at quarterly relative, resident and staff meetings
Be on hand to support the Homes with clinical issues
Be based out of a single home for a set period where a lot of support is required.
Support in the induction of new Home Managers
Attend the home on CQC inspection days as requested
Write up summary repots following home visits to outline the work done to evidence provider level engagement and oversight
Attend weekly Home Management support calls as required

The person we are looking for

Registered nurse with active NMC PIN is an advantage, but not essential
Home Management experience (with experience of CQC inspections) is very important
Highly organised
Energetic, enthusiastic and hard working
Very happy and willing to travel as required (our homes are all over the UK and significant travel will be required as part of this role)
No need to be an expert, but very confident with a computer and learning new systems (e.g. time and attendance systems, electronic care planning)
Level headed and pragmatic
Very supportive and non-controlling
Very willing to take on responsibility and happy to respond to emergency situations
Able to work independently (but of course also a team player)

This role is open to internal and external candidates.

Job Types: Permanent, Full-time

Additional pay:

Bonus scheme

Benefits:

Flexible schedule

Schedule:

Monday to Friday

Education:

Bachelor's (preferred)

Experience:

registered care home manager: 3 years (preferred)
regional operations: 2 years (preferred)

Licence/Certification:

NMC PIN (preferred)

Willingness to travel:

100% (preferred)

Welford Healthcare Ltd

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