The Director of Training & Development is responsible for designing, leading, and continuously improving company-wide training programs that support employee performance, quality, compliance, and growth. This role oversees onboarding, role-based training, leadership development, and ongoing learning initiatives across a fully remote workforce, partnering closely with leadership, quality, compliance, and HR to ensure training aligns with business objectives and operational standards.

About VetClaims.ai

VetClaims is a veteran-owned company dedicated to helping veterans secure the VA disability benefits they deserve. Leveraging cutting-edge AI technology and expert guidance, we simplify the VA claims process, ensuring our clients achieve the highest possible rating on their first try. Our mission is to empower veterans by providing personalized support, from connecting service-related events to medical conditions with our Nexus Insight Tool, to preparing detailed DBQ forms for their exams. At VetClaims, we’re not just filing claims; we’re advocating for the benefits our veterans have earned through their service. Join us in transforming the VA claims process and ensuring no veteran is left behind.

Description

Director of Training & Development

VetClaims.ai | Remote (U.S.-Based) | Full-Time

About VetClaims.ai

VetClaims.ai is a fast-growing technology company dedicated to helping U.S. veterans navigate the VA disability claims process. Through a combination of AI-driven tools, automation, and a mission-focused workforce, we simplify claims preparation and improve outcomes for veterans nationwide. As we continue to scale, we are building strong, compliant, and performance-driven training systems to support our distributed workforce.

Overview

The Director of Training & Development is responsible for designing, leading, and continuously improving company-wide training programs that support employee performance, quality, compliance, and organizational growth. This role oversees onboarding, role-based training, leadership development, and ongoing learning initiatives across a fully remote workforce, working closely with executive leadership, HR, quality, and compliance teams.

Key Responsibilities

Training Strategy & Leadership

Develop and execute an enterprise-wide training and development strategy aligned with business goals.
Establish standardized training frameworks while allowing for role-specific customization.
Serve as the strategic owner of onboarding, upskilling, cross-training, and leadership development programs.

Program Development & Delivery

Design, implement, and maintain training curricula, SOP-based learning paths, job aids, and documentation.
Oversee training delivery through live sessions, LMS platforms, workshops, and coaching programs.
Ensure all training materials remain current with VA regulations, internal SOPs, HIPAA, and quality standards.

Performance & Quality Alignment

Partner with Quality Control and Fulfillment leadership to identify performance gaps and training needs.
Develop remediation and refresher training programs based on QA findings and operational metrics.
Track and report training effectiveness using KPIs such as productivity, accuracy, error rates, and retention.

Leadership & Career Development

Build and manage leadership development programs for frontline leaders, managers, and directors.
Support succession planning and internal promotion pipelines.
Coach managers on performance management, feedback, and employee development best practices.

Compliance & Documentation

Ensure all training documentation meets compliance, audit, and regulatory requirements.
Maintain accurate training records, certifications, and completion tracking.
Collaborate with HR and Compliance on mandatory workforce training initiative.

Team Leadership & Management

Lead, mentor, and develop Training Managers, Trainers, and Instructional Designers (as applicable).
Set performance expectations, goals, and professional development plans for the training team.
Manage training budgets, platforms, tools, and external vendors.

Qualifications

Education

Master’s degree in Business Administration (MBA), Human Resources, Organizational Development, Education, or a related field, or an equivalent combination of education and relevant professional experience

Experience

7+ years of experience in training, learning & development, organizational development, or workforce enablement
3+ years of experience in a leadership or director-level role
Experience building and scaling training programs in a remote or distributed workforce

Preferred

Experience in healthcare, compliance-driven, or regulated environments
Familiarity with LMS platforms, QA metrics, and performance dashboards
Experience supporting rapid organizational growth or transformation

Skills & Competencies

Strategic planning and execution
Data-driven decision-making
Strong communication and stakeholder management
Change management and continuous improvement mindscloseigh attention to detail and documentation standards
Mission-driven, collaborative leadership style

Compensation & Benefits

Competitive salary (commensurate with experience)
Performance-based bonus eligibility
Medical, dental, and vision insurance
Paid time off and paid holidays
Fully remote work environment

Why Join VetClaims.ai

Make a direct impact on the lives of U.S. veterans
Build scalable systems from the ground up
Work with a mission-driven, collaborative leadership team
Grow with a rapidly scaling organization

Salary

$105,000 - $120,000 per year

VetClaims.ai

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Dirctor Of Training and Development