Department: Human Resources

Location: Bloomington, MN

Compensation: $80,000 - $100,000 / year

Description

The Learning & Development (L&D) Specialist is responsible for designing and developing comprehensive learning solutions, with a strong focus on instructional design. This includes developing onboarding and ongoing training programs for internal teams such as Wholesale Operations, Underwriters, and Account Managers. The L&D Specialist will create a variety of training materials, including eLearning modules, instructor-led training, performer support, and assessments, ensuring all content is engaging, modern, and tailored to business needs.

In addition to training content development, the role will lead new hire onboarding, ensuring a seamless transition from general company onboarding to role-specific training. This includes conducting onboarding sessions, maintaining onboarding web-content, developing role-specific templates for business teams, reviewing and updating content, and evaluating content effectiveness.

The ideal candidate must possess learner-centric approaches designed to drive key performance metrics and be tech-savvy with AI-driven tools, video editing, e-learning platforms, and multimedia software. A strong understanding of learning disciplines, instructional design, and measurement strategies is critical, as is the ability to visually present content effectively, communicate ideas clearly, and assess impact using data.

Responsibilities and Duties:

Instructional Design & Content Development

Design, develop, and maintain instructional materials such as eLearning modules, interactive training materials, job aids, and digital content for both onboarding and ongoing training, with a focus on role-specific onboarding training requirements
Create training within structured learning pathways that supports employee career growth and competency development
Utilize AI tools, multimedia software, and digital platforms to create engaging, high-impact learning solutions for teams
Work closely with Subject Matter Experts (SMEs) to develop role-specific content and ensure training content is accurate, relevant, and aligned with organizational objectives
Ensure all learning content is visually compelling, easy to understand, scalable, and incorporates modern instructional design principles and adult learning theories

Onboarding & Employee Development

Lead and continuously improve the new hire onboarding process, ensuring a structured and effective transition into role-specific training for key teams such as underwriters and account managers.
Partner with managers and business leaders to ensure onboarding aligns with department-specific training needs and business goals.
Assess and refine onboarding content based on performance data, feedback, evolving business needs, and industry best practices.

Training Facilitation & Needs Assessment

Conduct learning needs and gap analyses to identify training needs and recommend targeted learning solutions.
Facilitate engaging training sessions as needed, particularly for new hires and teams requiring development in critical areas.
Stay up to date on L&D trends, industry best practices, and emerging learning technologies to continuously improve training programs.

Program Evaluation & Data Analysis

Measure the impact of training programs using performance data, employee feedback, and business metrics.
Provide insights and recommendations to improve learning outcomes and increase program effectiveness.

Administrative Tasks

Maintain onboarding actions, records and data.
Coordinate Learning Management System (LMS) updates, organize learning content, and generate reports on program performance.
Support other L&D initiatives with ad hoc administrative responsibilities, as needed.

Education and Experience:

5+ years of experience in adult learning & development, instructional design, or content creation.
Strong skills in instructional design, content development, and digital learning tools.
Experience with AI-driven learning tools, video editing, and eLearning platforms.
Proven ability to design, implement, and manage L&D solutions that align with business objectives and meet role-specific needs.
Excellent facilitation, communication, and project management skills.
Experience analyzing data and performance metrics to assess the effectiveness of training programs.
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing needs.

Preferred Qualifications:

Experience with LMS platforms and eLearning development tools.
Background in UX/UI design for learning materials.
Experience in a corporate training environment, preferably in the financial services and/or mortgage industry.
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing business needs.

Key Competencies:

Strategic Thinking & Alignment: Ensures onboarding and learning programs directly support business goals and workforce readiness.
Facilitation & Content Development: Delivers engaging workshops and develops modern, tech-forward learning materials (video, AI tools, digital platforms).
Data-Driven Decision Making: Uses performance metrics and feedback to measure impact and continuously refine training effectiveness.
Communication & Relationship Building: Collaborates with managers, SMEs, and stakeholders to develop relevant and scalable learning solutions.
Project & Program Management: Oversees multiple learning initiatives, ensuring timely delivery and continuous improvement of training programs.

How This Role Demonstrates Our Values:

Integrity: Acts with honesty and transparency when assessing employee skills and development needs, ensuring learning solutions are ethical, relevant, and impactful.
Collaboration: Partners with HRBPs, managers, and senior leaders to co-create and refine training programs, working across teams to develop role-specific, high-impact learning resources.
Excellence: Designs high-quality, engaging learning experiences that enhance employee growth and drive measurable business impact, continuously improving programs through feedback and data analysis.
Critical Curiosity: Encourages a growth mindset by staying ahead of emerging L&D trends, AI advancements, and innovative learning methodologies, integrating best practices to continuously evolve training programs.

Benefits

Great compensation package
Attractive benefits plans and paid time off
401(k) w/ company matching
Professional learning and development opportunities
Tuition Reimbursement
And much more!

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.

Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.

All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.

Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person's race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person's disability or medical condition.

Verus Mortgage Capital

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Learning and Development Specialist