Manager, Stewardship (Donor Services)

Full-Time Permanent

Onsite or Hybrid Work Option: Candidates must reside in Metro Vancouver

Expected Start Date: Typically 2-3 weeks after offer has been accepted.

Accountability: Reporting to Director, Operations (Donor Services).

Salary: $87,200 annually, plus pension and a generous, comprehensive benefits package that includes dedicated funds for professional development.

Hours of Work: 35-hour work week, Monday – Friday. For most of us, most weeks we work a 32-hour week Monday to Thursday.

Deadline to Apply: April 28th, 2026 by 11:59pm PT.

Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded, ancestral, and traditional territory of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) peoples.

Accessibility

Vancouver Foundation supports hybrid work arrangements, with flexibility to work from home and some in-office presence as required. Our office is located on the fifth floor of a building with elevator access, and includes a single-stall, universal washroom.

We are committed to the principles and practices of an inclusive and equitable employment process. Our goal is to be representative of the communities we work with, and we encourage applicants from communities which are structurally marginalized based on refugee claimant status, race, colour, religion, nationality, social or ethnic origin, sex, age, disability, immigration status, sexual orientation, gender identity and/or expression. We consider qualified candidates regardless of criminal convictions and those who have employment gaps or employment in historically stigmatized industries. We welcome applicants from all communities.

About Us

Vancouver Foundation is a community foundation that serves Vancouver and all of BC. We bring together the generosity of donors with the ideas and energy of people and communities across the province. Every year we fund a diverse mix of grants, both large and small, that help to build healthy, vibrant, equitable, and inclusive communities. Considered a leader in responsive grantmaking and systems change, Vancouver Foundation is the most significant funder of charities in BC outside of government.

As a community foundation, we're committed to ensuring everyone has a place in our mission. We are on a journey to actively align all aspects of our work — both internally and externally — to our commitment to equity, inclusion, and a more just society.

For a view into our world, please visit: www.vancouverfoundation.ca (http://www.vancouverfoundation.ca)

About the Position

The Manager, Stewardship leads the development, implementation, and evaluation of stewardship strategies that strengthen fund advisor and donor engagement across Vancouver Foundation. The role is responsible for helping to inform compelling, impact-focused storytelling; analyzing engagement data; and designing stewardship practices that align with organizational engagement goals, enhance donor experience, deepen loyalty, and highlight community impact. Working closely with Communications, Engagement, and the rest of the Donor Services department, the Manager ensures alignment across all donor-facing materials, digital platforms, and events.

Reporting to the Director, Operations, the Manager oversees stewardship content, donor communications, dashboards, and reporting, while guiding improvements to the donor portal and digital engagement touchpoints. The role also leads or contributes to donor events, online engagement initiatives, and cross-departmental collaboration to ensure donors receive accurate, timely, and coordinated information. The Manager plays a key role in ensuring stewardship activities uphold legal, ethical, and organizational standards, and that all interactions reflect Vancouver Foundation's commitment to transparency, equity, and community connection.

This role combines strategic stewardship design, content leadership, and relationship insight. It requires strong judgment, narrative skill, and the ability to balance creativity with data-driven decision-making.

About You

You are an experienced stewardship professional who excels at crafting compelling narratives, interpreting engagement data, and designing meaningful donor experiences. You bring strong communication and project‑management skills, collaborate effectively across teams, and approach stewardship with creativity, insight, and strategic intention. You value equity, accuracy, and relationship‑centred practice, contributing to a donor experience grounded in clarity, care, and community impact.

Key Responsibilities

Develop and implement stewardship strategies in partnership with the Director, Operations, to deepen engagement, strengthen loyalty, and enhance the overall experience for fund advisors and donors.
Analyze engagement data to identify gaps, opportunities, and trends, preparing recommendations that improve stewardship effectiveness and partner satisfaction while aligning with organizational engagement goals
Monitor and evaluate the performance of stewardship strategies; prepare dashboards, reports, and insights to inform continuous improvement.
Collaborate with Director, Evaluation to align evaluative approaches and outcomes to ensure knowledge collection and dissemination are a consistent experience for stakeholders
Partner with internal teams to improve the donor portal and other digital touchpoints, ensuring they are intuitive, informative, and aligned with standard stewardship practices.
Collaborate closely with Communications and Engagement on curating and developing high-quality, narrative driven content for information materials, newsletters, magazine, campaigns, storytelling initiatives, and donor portal content to ensure alignment and brand consistency.
Collaborate with Engagement to deliver events and convenings that serve donors, the organization, and the sector at large
Plan and support donor stewardship events, including logistics and program content.
Manage online engagement initiatives including content, features, and donor interactions to enhance donor experience and increase visibility of community impact.
Monitor and evaluate the effectiveness of stewardship strategies; prepare reports and dashboards.
Maintain accurate and complete records of stewardship activities, donor interactions, and engagement metrics within CRM systems.
Ensure compliance with legal, ethical, and organizational standards across all stewardship activities.
Work in partnership with Finance, Communications, and DS colleagues to ensure that donors and partners receive timely, accurate, and coordinated information.
Represent Vancouver Foundation externally at events, presentations, and engagement opportunities as needed.
Engages Fund Advisors in the granting work of Vancouver Foundation, at the same time balancing that with the Advisory's personal interests.

Other Duties as Assigned.

Requirements

Education/Experience:

Minimum 5 years of experience in donor stewardship, fund development, or donor relations within the charitable sector.
Experience in communications, marketing, or related field, to a variety of audiences.
Experience in event planning and data analysis for engagement strategies.

Job-Specific Skills/Attributes:

Exceptional written and verbal communication skills; ability to craft compelling narratives.
Strong organizational and project management skills with attention to detail.
Proficiency with Microsoft Office and CRM systems (Salesforce preferred).
Ability to analyze data and translate insights into actionable strategies.
Collaborative mindset with ability to work across teams and manage multiple priorities.
Creative approach to donor engagement and stewardship initiatives.

Core Competencies

Fostering Psychological Safety: Creates space for people to speak openly, take risks, and engage fully. Builds trust through empathy, inclusive language, and active listening. Models humility and openness by inviting feedback, owning mistakes, and practicing self-regulation.
Ethical Use of Power: Understands formal and informal power dynamics, bias, and transparency. Uses influence ethically and respectfully and constructively challenges misuse of power. Builds fairness and equity into decision-making and peer interactions.
Advancing Reconciliation, Justice, Equity, Diversity, and Inclusion with Cultural Humility: Understands systemic barriers, colonial legacies, and equity principles. Demonstrates humility, respect, and a commitment to truth-telling, healing, and justice. Engages in learning, honours lived experiences and cultural protocols, and fosters inclusive, culturally safe environments.
Empowering Others Through Agency: Trusts others' capabilities and fosters autonomy. Encourages initiative, growth, and meaningful contributions to shared goals. Leads with confidence, ethics, and respect for others' decision-making.
Change Agility: Recognizes that change is constant and can be addressed through multiple approaches. Demonstrates openness, flexibility, and resilience in uncertain environments. Adapts workflows, learns new tools, and supports peers through transitions.
Communication and Influence: Communicates with clarity, empathy, and purpose across different audiences and mediums. Builds trust through active listening, responsible information sharing, and collaborative engagement. Uses feedback and relationships to support collaboration and shared commitment to goals.
Service Focus: Demonstrates care and attentiveness in responding to the needs of both internal and external communities. Approaches service interactions with empathy and a solution‑oriented mindset. Actively supports colleagues and the broader community in alignment with the organization's responsibilities and commitments.
Professional Responsibility: Demonstrates accountability, honesty, and consistency in fulfilling role expectations. Communicates proactively about risks or delays, maintains professionalism under pressure, and takes ownership of work and errors. Upholds ethical standards and contributes to a culture of reliability.
Self-Awareness: Understands how personal values, emotions, and behaviours impact others. Responds thoughtfully to feedback and regulates behaviour in challenging situations. Reflects on personal impact and contributes to healthy team dynamics.
Use of Technology: Uses relevant tools and platforms effectively and efficiently. Demonstrates curiosity, adaptability, and a commitment to continuous learning. Seeks support or training to maintain proficiency and stay current.
Planning, Judgement and Problem-Solving: Applies strategic thinking and decision-making frameworks to assess challenges and opportunities. Plans effectively, prioritizes tasks, and proposes practical solutions. Takes ownership, seeks advice when needed, and evaluates options with persistence and care.
Forward Thinking: Anticipates future challenges and contributes to innovation and improvement initiatives. Demonstrates strategic foresight and considers long-term implications in daily work. Brings forward ideas that support organizational growth and resilience.
Organizational Awareness: Understands organizational structure, strategy, and power dynamics. Aligns work with broader goals and communicates effectively across departments. Applies a systems mindset to decision-making and collaboration.
Developing Self & Others: Supports the growth and development of others through coaching, mentoring, and knowledge-sharing. Demonstrates a people-first mindset and actively contributes to team development. Encourages learning and builds capacity within the organization.

We know that there is rarely an ideal or perfect candidate for a job, and we are actively working to eliminate barriers in our employment process. If you have experience similar to what is described above—or if the core activities in this role are exciting to you, but you do not meet the above exactly—we encourage you to apply and elaborate in your cover letter.

How to Apply

If this sounds like you, we welcome your online application, including a brief cover letter and a resume by April 28, 2026 by 11:59pm PT.

We review all resumes submitted for each posting, and we aim to follow up with candidates within one week of the position closing. Applicants will receive an email confirming that their resume has been received. Due to the high volume of applications, only those selected for an interview will be contacted. New opportunities are posted on our website as they become available. We thank all applicants for their interest in Vancouver Foundation.

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Manager, Stewardship (Donor Services)