EHR Training Lead

Location: Dublin or Kilkenny | Hybrid Working

Job type: Specified Purpose Contract

Overview of role:

The Training Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. This role will ensure that internal end-users and external end-users are prepared to effectively use the system on day one and beyond. This individual will serve as the key liaison between project leadership, operational leaders, subject matter advisors, and MEDITECH or third-party suppliers to ensure training strategies are aligned with system design, workflows, and change management goals. As the primary lead for the training workstream, this individual will be responsible for the strategic oversight, planning, execution, and evaluation of all training activities. This role is accountable for the development and delivery of a comprehensive training strategy and programme aligned with UPMC Ireland Target Operating Model, system design, digital workflows, and change management goals.

Primary Duties and Responsibilities:

General Accountabilities

You will lead the planning, coordination and execution of all training activities within the scope and governance of the Cúram programme. This includes identifying and engaging with stakeholders, establishing and managing a dedicated training team and ensuring
responsibilities are clearly defined and aligned with programme milestones. You will collaborate with the other workstream leads where required. The role requires close collaboration with other workstream leads to ensure training efforts are fully integrated with change
management, communications and clinical risk strategies. Additionally, you will contribute to the decision-making process towards the resolution of issues impacting your workstream alongside the programme lead and wider leadership team.

Training Strategy & Planning:

Develop and lead the comprehensive training strategy and roadmap for all internal and external user groups impacted by the Cúram EHR implementation.
Assess training needs across departments, user roles, and care settings. Align training plans with go-live timelines, system readiness, and operational workflows.
Define training success metrics and KPIs to monitor adoption and effectiveness.
Work closely with stream leads, team leads, and operational leaders to ensure alignment of training content with workflows and system design.

Content Development & Delivery:

Own the creation of training materials, including eLearning modules, classroom guides, tip sheets, videos, and quick-reference tools.
Ensure content reflects real-world workflows, system build, and local policies.
Support the train-the-trainer program and coordinate a network of super users and peer educators.
Ensure accessibility and inclusivity in training content and delivery methods.

Implementation Support:

Coordinate the scheduling, logistics, and staffing of training sessions in collaboration with HR, IT, and department leads.
Oversee hands-on training for key users and support go-live readiness activities, including mock scenarios and role-based testing.
Lead ongoing evaluation of training effectiveness and incorporate feedback into continuous improvement.
Support post-go-live training and reinforcement strategies.
Plan and deliver the handover training to the future EHR BAU team members.

Vendor & Stakeholder Collaboration

Work closely with MEDITECH vendor representatives and other third-party supplier vendors to ensure best practices in adult learning and system adoption.
Serve as a liaison between technical teams and operational leaders to ensure training reflects system functionality and user needs.

Documentation & Governance:

Maintain accurate and up-to-date project documentation, including risk and issue logs, decision registers, change logs, and any supporting Learning Management System.
Support governance processes by preparing materials for steering group and senior management meetings.
Assist in documenting lessons learned and continuous improvement initiatives.
Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.

Qualifications & Experience:

Bachelor's degree in Training/Development, Health Informatics, clinical services, or a related field.
Minimum 3-5 years of experience in training, education, or change management within a healthcare setting.
Experience with MEDITECH Expanse training, or other major EHR systems (e.g., Epic, Cerner) preferred.
Experience in developing and delivering training programs for large-scale system implementations.
Strong knowledge of adult learning principles, instructional design, and eLearning tools.
Excellent interpersonal, communication, and presentation skills.:
Familiarity with clinical and administrative and financial healthcare workflows.
Experience with change management methodologies (e.g., ADKAR, Prosci).
Project management certification or training (e.g., PMP, Agile, PRINCE2) is an asset.
Experience managing or coaching super user programs.
Experience with LMS platforms and digital training analytics.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

UPMC Ireland

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