Mission

As a Learning & Development Specialist will play a critical role in enhancing the skills and performance of both internal teams and temporary staffing. The mission is to create impactful onboarding experiences, deliver comprehensive training plans, and cultivate a culture of continuous improvement that enables our employees to thrive in diverse and dynamic environments.

By aligning training programs with both employee aspirations and organizational goals, this person will play a pivotal role in ensuring workforce excellence, client satisfaction, and sustainable growth for the company.

Responsibilities

Onboarding Programs

Develop and deliver effective learning programs for internal staff and temporary employees, covering onboarding, compliance, and skill development.
Develop and implement structured onboarding programs for new employees, ensuring a smooth transition into their roles.
Organize and deliver orientation sessions covering company culture, values, policies, and role-specific expectations.
Create onboarding toolkits, guides, and checklists to streamline the process for new hires.
Collaborate with department heads to customize onboarding for specialized roles, ensuring employees are prepared for immediate contributions.
Gather feedback from new hires to continuously improve the onboarding experience.

Training and Development

Collaborate with HR and management to identify skill gaps and training needs.
Conduct comprehensive training needs assessments to identify skill gaps and align training initiatives with business and employee goals.
Design and deliver a variety of training programs, including soft skills, technical skills, compliance training, and leadership development.
Develop e-learning modules, in-person workshops, and blended training solutions tailored to the temporary workforce.
Coordinate with external training providers or consultants for specialized programs.
Regularly update training content to align with industry trends, client requirements, and new regulations.

Employee Development Plans

Manage the full training lifecycle, from needs assessment to evaluation and continuous improvement.
Work with employees and managers to create Individual Development Plans (IDPs) to support career growth and role advancement.
Monitor progress against development goals and provide ongoing coaching or additional resources as needed.
Establish mentorship or buddy programs to foster knowledge transfer and support employee integration.

Performance Evaluation and Feedback

Collaborate with managers to set clear performance metrics for employees and evaluate training impact.
Use data from performance reviews, employee surveys, and client feedback to identify areas of improvement.
Design and implement post-training evaluations to measure knowledge retention and behavioral changes.
Prepare and provide regular reports on training impact, compliance, and areas for improvement.

Training Compliance and Certification

Ensure all training initiatives comply with local labor laws, health and safety regulations, and meet regulatory standards within the temporary staffing sector.
Maintain accurate records of training activities, certifications, and employee participation.
Proactively monitor expiry dates for certifications and schedule refresher or renewal courses.
Conduct regular refresher courses on workplace safety, GDPR, and labor law compliance.

Stakeholder Engagement

Act as a key liaison between clients, managers, and employees to align training initiatives with business needs.
Partner with client organizations to deliver role-specific training programs that meet their operational requirements.
Provide regular updates and progress reports to management and clients regarding training initiatives.

Learning Technology and Resources

Implement and manage learning management systems (LMS) to track, deliver, and analyze training programs.
Research and recommend innovative learning technologies, tools, and methodologies.
Develop engaging training materials such as presentations, guides, videos, and case studies to enhance learning experiences.

Cultural and Engagement Initiatives

Foster a culture of continuous learning and professional development within the organization.
Organize employee engagement activities such as team-building workshops and learning challenges.
Promote diversity and inclusion through tailored training programs and initiatives.

Key Requirements:

Bachelor’s degree in human resources, Education, or related field.
Proven experience in Learning & Development, HR, or similar roles, ideally within a temporary staffing or fast-paced environment.
Minimum of 3-5 years of experience in a Learning & Development hospitality role.
Strong knowledge of onboarding processes and training program design.
Proficiency in e-learning platforms and training software is a plus.
Exceptional communication and interpersonal skills.
Ability to multitask and adapt to changing priorities in a dynamic work environment.
Good communication skills in Portuguese and English (mandatory).

United Investments Portugal

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Learning & Development Specialist