Benefits of working at Together

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 950 colleagues help our customers throughout the UK, backed by the power of a £8 billion loan book.

–––––––––––––

Job Description

As an Operational Trainer, you will play a key role in supporting the onboarding and development of new colleagues across our Operations teams. This role ensures that new recruits gain the technical knowledge and skills required to achieve competence and thrive in their roles, using a blended approach aligned to the 70:20:10 learning model: practical on-the-job experience, learning through others, and targeted formal training. You will also contribute to the design and delivery of colleague academies and the overarching Together framework, supporting cohort-based recruitment and development. Additionally, the role will monitor the success of new recruits and provide feedback to improve future recruitment and training strategies.

As an Operational Trainer, we are looking for someone to:

Deliver engaging and effective onboarding programmes for new colleagues
Ensure new recruits understand business processes, systems, and compliance requirements
Support individuals in achieving role competence within agreed timeframes
Collaborate with key stakeholders, including Risk, Central Talent and Development, HR, recruitment, operations and business stakeholders, to design and run colleague academies that align to the overarching Together framework
Deliver structured training programmes to cohort groups, ensuring formal learning is reinforced through workplace application, coaching, feedback and peer learning in line with the 70:20:10 model
Continuously improve content based on feedback, business needs and strategic priorities, avoiding disconnected local solutions or “cottage industries”
Track progress and performance of new recruits during onboarding and academy phases
Identify development needs and provide coaching or additional support where required
Provide insights and feedback to the recruitment team to enhance future hiring decisions
Work closely with team leaders, HR, and recruitment to align training with business goals
Act as a point of contact for training-related queries and support
Evaluate training effectiveness and recommend improvements
Stay up to date with industry best practices and regulatory changes
Support colleagues to design and develop learning that contributes to a consistent Together framework, ensuring local activity connects to the wider strategy rather than creating standalone approaches

Qualifications

Essential

Proven experience in training delivery, ideally within financial services or a regulated environment
Strong understanding of onboarding processes and adult learning principles
Excellent communication and facilitation skills
Ability to analyse performance data and provide actionable feedback
Experience designing training materials and programmes
Collaborative mindset with strong stakeholder management skills
Ability to apply the 70:20:10 model when designing learning journeys, balancing experiential, social and formal learning activities
Strong stakeholder management skills, with the confidence to work across Risk, Central Talent and Development and business teams to maintain alignment with the wider learning strategy

Desirable

CIPD Level 3 or above in Learning & Development (or equivalent)
Experience with LMS platforms and digital learning tools
Coaching or mentoring qualifications

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regard to your suitability for the role.

Additional Information

–––––––––––––

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#HPTM

Together - loans, mortgages & finance

New Jobs

Operational Trainer - Operations