About The Role & Team

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence.

As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one.

You will report to the Manager, Learning & Development.

This is a Full-Time role.

What You Will Do

Facilitation & Delivery

Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles
Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes
Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning
Manage classroom by holding Cast accountable to expectations and providing feedback
Set up and break down room and respond to building/technology concerns, as needed

Program & Project Management

Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates
Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication
Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets

Stakeholder Engagement & Support

Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives
Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats
Establish and develop relationships with peers, clients, stakeholders, and key partners

Team Development

Mentor, train, and develop less experienced Learning Managers
Contribute to a collaborative, high-performing team culture

Required Qualifications & Skills

1+ years of leadership experience, or experience leading people in a coordinator or lead capacity
3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)
Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences
Strong project management, organizational, and communication skills, with proven experience managing multiple priorities
Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions
Advanced proficiency in Microsoft 365 tools
Demonstrated system proficiency and ability to quickly learn and apply technology tools
Initiative to take action to resolve issues, accomplish tasks, and improve efficiency
Experience maintaining confidential information
Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations
Have the ability to travel domestically

Preferred Qualifications

3+ years of facilitation experience with Disney
3+ years of leadership experience with Disney
Prior experience in adult training, learning, and development
Previous experience in quota-based Sales and/or Call Center environments
Professional certification or affiliation related to improving human performance
Experience using Instructional Design theories and/or applications to enhance learning experiences
Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart
Proven knowledge of the DVC and Disney products
Knowledge of the Counselor Salesperson (CSP) process
Florida Real-estate License

Education

Bachelor’s Degree or equivalent experience
Master’s Degree preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The Walt Disney Company Nordic & Baltic

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Learning Manager, Disney Vacation Club