Job title: Learning & Development Specialist
Salary: Up to £38,000 dep on exp + benefits
Location: London, NW1/hybrid
Job type: Permanent
Hours: Full-time

The role

We are currently looking for a confident and energetic Learning & Development Specialist to deliver engaging, classroom-style training while also designing and refreshing key programmes such as induction, service excellence and call-handling. Acting as the face of learning, you'll work closely with teams to understand their needs, scope solutions and create impactful learning experiences.

Partnering with the People Development Manager, you'll take ownership of the full learning cycle in design, delivery and evaluation, ensuring learning drives real performance outcomes. You'll also support wider initiatives, review mandatory training and collaborate across teams, bringing fresh ideas and energy to shape learning across the organisation.

Experience in training/facilitation is desirable, however if you're a confident communicator with transferable skills (such as skills gained from a service related background) and a genuine interest in developing others, we'd love to hear from you!

About us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.

We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

Key Duties

Own the Corporate Induction programme, continually looking for opportunities to refresh the content to ensure an excellent onboarding experience for new starters
Lead the delivery, embedding and evaluation of The London Clinic's Service Excellence programme

Own the design and delivery of Personal Development workshops and growing People Development offering

Undertake effective scoping activities to highlight and identify appropriate learning solutions

Support with the roll-out of bespoke departmental projects and organisational learning initiatives that increase capability and employee engagement
Support with ensuring The London Clinic fulfils its statutory mandatory training requirements and compliance is maintained across the organisation
Work with People Development Manager and Clinical Development colleagues to ensure best practice is delivered and sets the highest standards of quality and evaluation for learning interventions
Build strong and positive working relationships with all stakeholder groups
Work with the wider People Team to deliver a seamless service to each other and stakeholder groups within the Clinic
Consistently role model the London Clinic values and high-performance leadership behaviours
Ensure continuous improvement by collecting data, evaluating the effectiveness of interventions and adjusting accordingly to ensure solutions are effective and impactful in-line with the 70:20:10 model

Skills and Experience

Confident facilitator able to engage, inspire and motivate delegates
Ability to create engaging training material using Word, PowerPoint etc.
Strong stakeholder engagement and influencing skills, generating cooperation and buy in to thoughts and ideas
Able to self-manage and work within tight time frames
Planning and organisational skills with ability to flexibly adapt to change
Strong team player and able to build meaningful relationships
A relevant learning and development qualification such as CIPD - desirable
Previous experience of designing discovery-based learning interventions - desirable
Hospitality/service background and/or experience of delivering customer service training would be advantageous

Benefits

We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:

Private Medical Insurance
Contributory pension scheme (total contribution up to 20%)
25 days holiday plus bank holidays
Life assurance
Travel season ticket loan
Family friendly benefits
A range of retail discounts
Excellent career development; with clear career pathways and access to further education

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

The London Clinic

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Learning & Development Specialist