Job Title

CSE Academy Senior Manager

Management Level

Senior Manager

Job Description

Are you ready to shape the future of Learning and Development?

Join us as a Senior Manager, Learning and Development, where you will lead our Consumer and Shopper Engagement (CSE) Academy and play a crucial role in shaping the training and development of our global Contact Centre teams!

This role is a fixed-term contract until August 2026. Based in Slough, it follows our ‘Best of Both’ approach with the flexibility to work 3 days a week from the office and 2 days from home.

No relocation assistance is offered for this position.

Core Responsibilities

Lead and motivate a global Learning & Development team of 30-40 employees across multiple managerial levels, who focus on designing and delivering classroom training and e-learning for onboarding and ongoing skills development.
Establish clear roles and responsibilities within the team and foster a collaborative culture.
Coach and challenge the team to perform to the best of their ability, providing regular feedback and encouraging an atmosphere of personal development.
Accountability for all Training Needs Analysis (TNA) and the development of a learning strategy and training road maps to support future capability needs across all levels in CSE.
Guide the team in crafting and delivering induction training and skills development for customer-facing employees, ensuring alignment with business goals and brand representation.
Work collaboratively with the wider L&D team, to leverage synergies of business-wide initiatives and to actively influence and cater for generic CSE training needs.
As a member of the global CSE leadership team, participate in strategic direction setting and leadership of the entire CSE department. Deliver some leadership training to senior groups.

Play your part in our team succeeding

The Consumer & Shopper Engagement (CSE) supports The LEGO Group by providing world-class service through diverse customer interactions. CSE helps protect the brand while creating lasting relationships and loyalty through engagement and service!

The Senior Manager, Learning and Development, leads the CSE Academy, a global team of training specialists and managers who design and deliver training, onboarding and development activities to the CSE department with a focus on customer-facing employees. The Senior Manager develops the learning strategy and training road maps, evaluates current and future skill requirements across CSE, conducts ongoing TNA and engages with the wider L&D team in order to put a successful L&D strategy for CSE in place.

Do You Have What It Takes

Proven people leadership experience
Leadership exposure through complex business change and growth
Demonstrated expertise in training, learning and development
Effective collaboration in a global matrix organisation
Confidence to contribute to strategy development and to communicate strategic direction effectively
Excellent facilitation, presentation and communication skills
Experience of agile working with great planning skills

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

the LEGO Group

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