We are a digitally transformed, tech-enabled security services company, where security meets innovation, and diversity thrives. We're looking for a passionate individual to join our dynamic People Team as our People Enablement Specialist.

We're a growing business with big ambitions, not just commercially, but in how we support our people to do their best work.

Our People team is small, close-knit and full of energy. We're here to make the employee experience brilliant - to turn our people vision into reality, every day. We don't just write policies; we help people live them. That's where you come in, reporting into the Chief People Officer, this role owns learning for the whole organisation, designing, delivering and building solutions that develops skills and capabilities across every team. Alongside that, it acts as the day-to-day trusted people partner to designated departments, giving those departments one consistent point of contact for both training and people support. This isn't a traditional L&D role but rather one that drives real business outcomes across managers and teams alike.

What You'll Get

Salary of £40,000 to £45,000 per annum (DoE)
Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our offices - either Farringdon HQ, Kennington or Enfield) at least 1 day per week as well as a fortnightly Collaboration days at HQ)
We offer internal training and development opportunities, all done in an excellent working environment
Benefit from personalised career development plans through our My TKC Journey initiative
Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week
Regular TKC social events and team days
Opportunity to make a real difference and work alongside people who share a passion for what they do!

Key Accountabilities

Outcomes:

Builds learning solutions for the whole business, from creating learning frameworks, resources, interactive communities and automations that foster skill-development rather than one-off trainings
Uses AI and automation for useable learning design and delivery, the goal being a self-serve layer of tools and products that raises the quality of people across the business
Acts as the trusted, commercially minded coach to all people managers, fostering high performance, honest communication, decision-making, change navigation and BAU
Partners with its designated department to strengthen collaboration, belonging and performance, using data and structured interventions to drive agreed outcomes
Handles employee relations queries and casework with calm judgement and discretion, sees people challenges as opportunities to build something reuseable rather than solve directly
Maintains ownership of people operations for its designated departments i.e. lifecycle changes, data accuracy and payroll/benefits cycle input
Keen on identifying patterns across teams and addresses them by building resources that sit in the people stack and enhancing manager capability and independence

Principle Tasks:

Designs and runs training programmes company-wide, covering compliance, leadership and role-specific skills across every team
Builds and sustains learning communities across the organisation, from peer learning to learning labs and shared practice, rather than standalone delivery
Uses AI tools to accelerate content creation for TLC, collaborates with managers to review generated content for accuracy before publishing
Automates routine L&D tasks, such as completion tracking, reporting, reminders so time goes into design and delivery rather than chasing data
Manages content on The Learning Club (TLC), tracking completion and engagement data to spot gaps across the business and input on strategy and priorities
Support people managers on building their capabilities and driving accountability within their teams
Processes employee lifecycle changes and payroll/benefits input for its designated department accurately and on schedule
Handles employee relations casework for its designated department with professionalism and empathy, escalating complex or high-risk cases

Candidate Description

As a growing business we need someone who enjoys trying and testing new things and is not afraid to get their hands dirty. We're looking for somebody passionate about delivering a great employee experience.The ideal candidate for this role has:

Essential Skills & Qualifications:

Experience designing and delivering training programmes across a multi-site or multi-division business
Practical experience using AI tools for content creation and confident using automation to reduce administrative load, with a clear eye for reviewing AI output before it goes live
Confidence coaching and supporting managers day-to-day
People Operations experience i.e. lifecycle changes, EVP input, and compliant record-keeping
Strong communication skills, credible and approachable across both HQ and frontline audiences
Good knowledge of UK employment law and HR best practice
Experience using HR systems and learning platforms to track engagement and completion data

Desirable Skills & Experience:

Experience building learning solutions or peer-learning structures not just delivering standalone training
CIPD Level 5 or 7 (or working towards it)
Sees AI as a natural part of how People teams get work done and a tool that fosters scaling

Behavioural Competencies:

Builds relationships and credibility naturally across different teams and leaders
Proactive and turns feedback into practical high-impact outcomes and solutions
Strong attention to detail and capability to balance day-to-day with longer-term projects
Communicates directly and honestly, even when the message is hard
Trusted, time conscious and sees People as an extension of operational teams
Gets energised about delivering under pressure in fast-paced, scaling environments
Passionate about helping people and business continuously grow

Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.

The Keyholding Company

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People Enablement Specialist