Talcott Financial Group* is an international life insurance group and the industry’s trusted partner for comprehensive risk solutions. Talcott creatively designs and expertly delivers responsive solutions that transfer risk and manage capital in a way that supports the strategic needs of insurers today and into the future.
Talcott Financial Group has a proven track record of well-executed transactions, and the enterprise benefits from its strong financial position with over $127 billion in assets under management, its investment-grade financial strength ratings, and its partnership with Sixth Street, a leading global investment firm.
Talcott Financial Group’s two core business platforms include: U.S. based Talcott Resolution and Bermuda and Cayman based Talcott Re.

Overview:
The Learning and Knowledge Management team is a five-person unit responsible for supporting the company’s Service Operations organization with their training strategy, learning resources and forms management process. As a Learning Analyst or Consultant, this individual shall work remote with occasional travel to the Talcott offices as needed.
In this role, you will partner with a Learning Consultant and three Learning Analysts to design and deliver training programs for both new hires with the annuity call center and tenured team members. We work within a fast-paced and deadline-oriented environment with tight timelines. Our selected talent will collaborate with the learning team members to developing and oversee the documentation of business processes and systems. This individual will support company-wide projects initiatives. Additionally, they will deliver programs which are critical to the success of the team and more broadly, the entire organization. Key responsibilities include:

Provide consultation to learners and feedback to managers on the learning needs of the participants
Provide feedback will be instrumental in assessing the success of the learning programs
Develop and deliver innovative learning curriculum solutions to our employees
Partner with key stakeholders (i.e., Business Partners, Subject Matter Experts, Management, Workforce Planning, Legal, Human Resources) to evaluate business processes and establish learning goals/outcomes
Coordinate and manage functional training assessment tools
Create, maintain and update training materials and documentation to remain relevant and pertinent for in person and virtual training events.
Remain current on learning trends and adult learning and development methods; utilize on-demand training classes as appropriate
Create training schedule with business partners

Qualifications:
Note*This position can be filled as a Learning Analyst or Learning Consultant commensurate with a candidate’s experience. Qualified Learning Consultants shall possess the following qualifications:

Minimum of 4 years of college or equivalent work experience in training delivery and/or customer service
Excellent communication skills, both verbal and written
Demonstrated experience developing impactful training programs and customer relationships
Experience in instructional design and developing training materials and/or procedures for self-directed and live facilitator led training sessions
Working knowledge of recorded video presentations and/or multi-media presentations
Strong verbal and written communication skills with professional diplomacy
Experience delivering training virtually and/or in person through a variety of mediums
Demonstrated collaboration and problem-solving skills
Prior experience in a call center environment, annuities, 401k’s, life insurance, mutual funds or stock market activity is strongly preferred
Strong technical skills in MS Office and SharePoint
A continuous learning mindset focused on innovation and flexibility

Learning Analyst Qualifications:

College experience is preferred and/or two years of training delivery or customer service work experience
Excellent communication skills, both verbal and written
Customer-centric mindset
Experience developing training programs and customer relationships
Desire to learn instructional design concepts for self-directed and live learning environments
Interest in video presentations or multi-media presentations
Strong verbal and written communication skills with professional diplomacy
Experience providing feedback, training or ad-hoc learning sessions with peers
Demonstrated collaboration and problem-solving skills
Prior experience in a call center environment, annuities, 401k’s, life insurance, mutual funds or stock market activity is strongly preferred
Strong technical skills in MS Office and SharePoint
A continuous learning mindset focused on innovation and flexibility

Compensation
The annualized base pay range is mainly based on an evaluation of comparable positions in the external market. The actual base pay could vary and may be above or below the listed range. The base pay is based on factors including but not limited to experience, competence and demonstration of proficiencies essential for the role. The base pay is just one component of Talcott’s total annual compensation for employees. Other compensation may include annual bonuses, long-term incentives, and recognition. The annualized base pay range for this role is:
$73,000 - $86,000.

Talcott Financial Group is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Talcott Resolution maintains a drug-free workplace and is committed to building inclusion and leveraging diversity. For more information regarding our Privacy Policy, please go to https://talcott.com/onlineprivacypolicy/onlineprivacypolicy.html

Talcott Financial Group

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