About Us

Tablz is a venture-backed startup built by a team of hospitality industry experts and technology-passionate entrepreneurs.

The world has forever changed in the last few years, but our desire to come together and dine out is stronger than ever. As consumers, even before the pandemic, we were dining out more than we were buying groceries. Despite year-over-year revenue growth, the restaurant industry still struggles to optimize its profitability and maintain sustainable businesses.

Tablz is redefining the future of dining, by enabling diners to select and upgrade to the table of their choosing and providing restaurants with a sustainable net-new source of revenue.

You’ll be joining an ambitious, design-centric, distributed team, well on its way to building the next big thing in tech. Let’s put it simply: we are not settling for anything less than becoming the Airbnb of restaurant experience discovery.

As an early member of the Tablz team, you’ll be joining an early-stage startup. That means wearing many-hats, solving interesting problems and opportunities for accelerated learning and growth.

About The Role

Our Customer Experience team is a multi functional team with a large scope. We manage all stages and touch points of our customer journey. Our team are the torch bearers for the experience of both our restaurant partners and our users.

This role is equal parts operations and support. You will learn the in’s and out’s of all of our restaurant partners and our backend operations- and support both sides of our marketplace. Our partners are experts in the service industry - and we strive to meet the same standards they would have in their dining rooms with our attention to detail and levels of service.

This role is for a very specific shift. Eligible candidate must be available to work evenings and weekends. This is a full-time position with a day work week schedule. Candidates must be in the PST timezone to be considered.

When you’re not directly supporting guests and customers, you will help build and maintain support documentation, identify and escalate software bugs, provide support to other internal teams and partners, and assist the executive team with various tasks. To succeed in this role you will need to have strong interpersonal, telephone, communication, and organizational skills.

This role is ideal for tech savvy individuals with customer facing experience - particularly those looking to transition from the hospitality industry into the startup technology world.

What you will do:

Address guest and customer issues, find the cause, select and explain the best solution
Communicate with customers through email, phone, and online texting services
Input, manage and troubleshoot reservations through Tablz
Assist in back-end onboarding , inputting data and creating new restaurant profiles in our systems
Participate in creating and maintaining product feature and “how to” documentation for both internal and external use
Identify, test, document, and escalate possible software bugs that are reported by customers or team members
Consistently maintain high standards of quality while ensuring tasks; customer requests are handled in a courteous, professional, and timely manner
Actively participate within the team to improve internal process, communication, and success

What you will need:

Excellent oral and written communication skills in English
Experience with complex and open-ended problem solving that demonstrates critical thinking skills
Comfort with software systems and the ability to quickly learn the various products offered by Tablz and the components involved in supporting both the guest and the customer
Accuracy and attention to detail
Flexibility to adapt as processes are changed and honed over time
Ability to use (or quickly learn how to use) technology for remote team collaboration, specifically: Slack for team chat, Google Hangouts for video chat, Gmail for email, and Google Drive for file sharing
Customer service experience and/or experience in the hospitality industry is strongly preferred to help understand the products Tablz offers

Experience with the following software tools will be beneficial but not required:

Zendesk
Monday
Matterport
G-Suite

Eligibility:

This position is a remote position , but the successful candidate must be in PST Timezone.
Candidates must have the right to work in Canada. Visas cannot be sponsored at this time.

We are an equal opportunity employer and value diversity at Tablz. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Tablz

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Customer Experience Associate