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Job Overview

The Sr Manager, Learning & Development leads a specialized Training Center of Excellence within the Consumer organization—such as Design, Delivery, Program Management, or Training Technology & Innovation. This role translates

Consumer business strategies into learning and development solutions that build workforce capability, confidence, and readiness. The Sr Manager partners cross-functionally with HQ and field teams to identify learning needs, design

impactful programs and solutions, and ensure alignment to business priorities. This leader builds strong relationships and feedback systems that drive continuous improvement and ensure learning strategies directly contribute to achieving Consumer business results and exceptional customer experiences.

Job Responsibilities:

Position Must Sit in Frisco, TX**

Strategic Alignment & Business Partnership

Translates Consumer business strategies and operational goals into learning and development solutions that strengthen workforce capability and readiness. Builds collaborative relationships with HQ and field leadership teams to identify learning needs, align on priorities, and ensure learning strategies directly support key business outcomes. Maintains deep understanding of Consumer business priorities and connects learning efforts to measurable improvements in customer experience and performance.

People Leadership & Team Development

Leads and develops a team of learning professionals across specialized Centers of Excellence. Coaches team members to think strategically, execute with excellence, and deliver scalable, high-impact work. Models inclusive leadership, accountability, and collaboration while fostering continuous growth and professional development.

Cross-Functional Collaboration & Stakeholder Engagement

Partners across functions—such as GTM & Enablement, HR, Operations, Business Strategy, and other L&D teams—to ensure alignment and eliminate silos. Builds feedback systems that connect HQ, field, and learning teams, enabling two-way communication and data-driven insights. Ensures input from learners, leaders, and business stakeholders informs continuous improvement and future strategy.

Operational Excellence & Project Portfolio Management

Oversees a portfolio of learning programs and initiatives that align with Consumer business priorities and deliver measurable results. Establishes clear processes for communication with senior leaders, maintaining visibility into deliverables, timelines, and risks. Conducts business report-outs on project status and adjusts strategies as needed to ensure commitments are met. Drives clarity, focus, and efficiency across workstreams by simplifying processes, setting clear expectations, and enabling teams to execute with speed and precision. Leverages data, partnerships, and automation to optimize outcomes and scale impact across the organization.

Innovation, Modernization & Continuous Improvement

Champions modernization across learning design, delivery, and technology. Encourages experimentation and innovation to enhance scalability, speed to proficiency, and learner engagement. Leverages insights, metrics, and new tools to optimize performance and align to future skill needs.

Strategic Communication & Leadership Influence

Maintains consistent and transparent communication with senior leaders, peers, and cross-functional partners regarding learning initiatives, priorities, and outcomes. Acts as a trusted advisor, representing the Consumer Learning organization’s perspective in enterprise forums. Promotes clarity of purpose, consistency of message, and alignment across all levels of the organization.
Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
7-10 years Retail or related leadership experience. (Preferred)
4-7 years Professional training experience. (Preferred)
5+ years of progressive experience in learning and development, talent management, or related leadership roles Proven experience leading cross-functional teams or managing a learning function such as design, delivery, or program management Strong ability to translate business strategy into actionable learning initiatives Demonstrated success in influencing leaders and driving measurable business results. (Strongly Preferred)

Knowledge, Skills and Abilities:

Communication (Required)
Microsoft Office (Required)
Training (Required)
Problem Solving (Required)
Strategic Alignment & Business Acumen
Cross-Functional Collaboration
Leadership & Talent Development
Innovation & Change Agility
Execution & Operational Excellence

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): Yes 25%

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $112,200 - $202,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ344251

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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