Synapse Health | Who We Are

With the collective efforts of our epic team members, we're trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we've launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health's LinkedIn .

The Operations Training, Learning Experience Designer will be required to learn the business, see the bigger picture, and use data and Subject Matter Experts to guide learning solutions. You will have a curious, innovative and creative mindset in order to solve business needs through high quality, consistent and company branded materials. You will be responsible for developing communications, training guides, presentations, training materials and leveraging training templates and tools.

The Learning Experience Designer will develop training programs to align with company operational processes, quality, technology platforms, systems, new hire and ongoing employee training, including needed procedural, process, and system changes. The role also includes working to format all materials using department-approved/branded designs and support for all of Synapse Health's internal training.

Duties and Responsibilities:

Partner with Subject Matter Experts, Operations business leaders, HR, IT, Compliance, etc. to analyze business problems, training requests, and understand/translate complex policies, procedures, and systems.
Assess, design, develop, handoff in a train-the-trainer, and evaluate engaging/interactive content for a variety of audiences and delivery modes (instructor-led, eLearning, video, etc.).
Design training materials that will enhance the trainee's experience to include PowerPoints, facilitator guides, participant guides, assessments, reference material, job aids, and eLearning.
Create, manage and meet project plan deadlines and deliverables, including status updates to business leaders, SMEs, and training leadership.
Set and communicate realistic deadlines and goals to team members and stakeholders.
Communicate often, manage expectations, and obtain stakeholder support.
Collaborate with SMEs and business leaders to validate materials and incorporate feedback and sign-off on materials.
Participate in development meetings, UAT sessions, demonstrations, etc. to fully comprehend the impacts of initiatives.
Manage front-end analysis for instructional requirements that support adult learning theories and an overall training situation analysis before developing a plan for instructional design and development.
Assist with LMS microlearning courses, run training completion reports, and assign users in the system.

Experience and Qualifications:

Bachelor's degree with a major in Communications, Business, Instructional Design or equivalent
3+ years of progressive experience in learning/training program design and development
Ability to work collaboratively and autonomously in a virtual environment
Ability to understand complex information and translate that into meaningful, impactful learning solutions
Ability to work with ambiguity and comfortable in fast-paced environments with shifting priorities
Ability to handle multiple priorities simultaneously
Proficient in Microsoft Office (PowerPoint, Word, Excel)
Excellent written and verbal communication skills
Strong relationship building skills
Project management skills
Experience in LMS administration and management

Preferred Qualifications:

Graduate degree with an emphasis in instructional design, business administration, technical writing or equivalent
DME/Operations training development experience
Previous experience working in a start-up, fast paced growth company

What Sets Us Apart

It's no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn't mean we can't enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

Professional growth opportunities with compelling career paths
Healthy work-life balance culture with paid time off (PTO)
Medical, dental and vision insurance for full-time team members
401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health

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Sr. Learning Experience Designer, Operations Training