The Employee Experience Director is a key member of the Sun Peaks Resort/Sun Peaks Grand Hotel leadership team, reporting to the Chief People and Culture Officer. This role has primary oversight for our people programs and practices across the talent lifecycle, in alignment with our people and culture strategy. The incumbent will lead the Employee Experience team and champion best people practices aligned with our industry needs.

The role is well suited to an experienced HR professional, looking for career progression and the opportunity to both inform, operationalize and report on best people practices in a fast-paced environment with a highly seasonal workforce. Given our unique environment, this role brings with it the opportunity to be part of team located in Canada’s second largest ski area, within British Columbia, and take advantage of the wonderful year-round mountain playground available in the resort.

Accountabilities

Inform and oversee sourcing, recruitment and onboarding strategies to develop pipeline and attract the right people to our organization, with a particular emphasis on operational-critical roles
Build capability and leverage technology to enable a consistent and best-in-class new hire experience, and identify opportunities for development and engagement as it relates to permanent employees to support retention and succession
Partner with Marcomms to build our employment brand and socialize our culture through external partnerships, events and social media content, as well as optimize internal communications to reflect our values and key facets of the employee experience
Research and share best practices, trends and developments as they relate to industry and target talent segments, including, but not limited to competitor landscape and market mapping; and enable annual compensation review cycle by conducting external and internal benchmarking exercise
Identify opportunities for exploring new people tools and technology, prioritizing UX and collaborating with key internal stakeholders for review and recommendations. Assume project management oversight for any new tool configuration, change management, testing, training and rollout
Lead the approach, set up and insights sharing for our annual engagement surveys, leveraging the Great Place To Work Emprising platform
Create a data-informed culture by identifying, tracking and reporting on key insights and metrics across the talent cycle, to better inform decision-making
Oversee the maintenance, development and on-going compliance of HR policies, procedures, programs and documentation across the employee lifecycle, to reflect current legal and WSBC requirements, as well as best practices
Represent and champion employee experience at leadership meetings, providing updates on key initiatives and external trends as well as bring thought leadership to discussions impacting employees/company culture
Lead Employee Experience team, with a focus on continuous improvement, development, coaching and mentoring
Support HR Partners in providing counsel and coaching to people leaders in more complex employee relations matters with an emphasis on proactive performance management, identifying opportunities for best practices and training and resources to support
Remain up to date on employment law as well as immigration practices and visa requirements, and work collaboratively with the OH &S leadership to ensure compliance with WorkSafe BC employer obligations as they relate to all aspects of safety (physical and psychological) and duty to accommodate
Champion integrated employee programs that align with our organizational values including, but not limited to training and development, compensation and benefits, recognition and wellness
Prepare and own annual HR budget, aligned with annual budget cycle, and track spend to ensure adherence throughout the year
Foster a learning culture by promoting continuous learning, knowledge-sharing, and collaboration across teams, oversee the development of learning resources, with an emphasis on leadership training. Facilitate sessions as required
Support Chief People & Culture Officer in talent and culture-related initiatives, as well as wider HR team in other employee experience initiatives as required, particularly new hire seasonal staff onboarding/orientation and staff appreciation weeks
Oversee vendor relationships as required and participate in regular reviews, recommendations and contract negotiations

Ideal Candidate

Bachelor’s degree in business or related from an accredited institution
Minimum 12 years of progressive HR/business experience, with a focus on generalist support, performance management, organizational effectiveness and program management, of which at least 5 years in a leadership position as a strategic partner with team oversight
Proven experience in designing and implementing learning and development programs, aligned with organizational goals and leadership development, with a thorough understanding of adult learning principles
In-depth knowledge of workforce planning, compensation strategies and pay practices
Results-focused with highly tuned analytical skills, and a proven track record in delivering successful people-based programs from a ROI perspective
Embraces technology and innovation with a strong-working knowledge of HRIS, Applicant Tracking and Learning Management systems, and proficiency across the MS-Office suite
Demonstrated experience in new people technology evaluation from RFP to configuration, implementation, project and change management, training and adoption
First class written communication skills with an emphasis on policy and proposal development
Strong research capability and report writing skills with the ability to distill insights and trends from multiple data sources
Excellent working knowledge of federal and provincial laws and regulations governing employment policies and practices, including different international talent programs and workstreams including LMIA and LMIA-exempt pathways
Relationship-focused with the ability to influence and work collaboratively across teams and departments internally as well as build strong partnerships in the community and across the industry
Ability to deal with confidential information with a high degree of diplomacy; ability to build credibility and trust
Highly organized, with the ability to multitask in a fast-paced environment

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The Perks And Benefits You’ll Get To Enjoy

Winter/Summer Season Lift, Trail and Golf passes
Initial entitlement to three weeks of paid vacation
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Participation in our RRSP and matching DPSP programs
Company supported training and professional development opportunities
Dining discounts within our hotel & Resort-owned outlets
Retail discounts in our Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas & hotels

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/0e79ceef-3986-8ea9-75f0-fdc46015b6d5/apply?source=3668545-CS-58771

Sun Peaks Resort

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Director, Employee Experience