The Role

The Learning & Development Manager is responsible for leading the strategy, development, execution, and continuous improvement of all training, communication, and recognition initiatives across the organization. This is a highly visible role that is a cross-functional partner to better serve the Operations team. The Learning & Development Manager will develop and enhance existing scalable learning programs that improve performance, strengthen culture, and support company growth. The Learning & Development Manager oversees learning systems, curriculum development, webinars, internal communications, training initiatives, company events, and field support efforts. This position also plays a critical role in supporting company-wide training programs and operational initiatives, ensuring consistency, alignment, and operational excellence throughout the organization.

Why Join Us?

At Strickland Brothers, we don’t just offer jobs, we provide careers with purpose.

Our Mission: We strive to be the leading automotive services company that delivers superior service to our customers and enhances the lives of our teammates and communities.

When you join our team, you’ll become part of a company that is passionate about creating opportunities for growth, both personally and professionally. With a commitment to career development and advancement, you’ll have access to tools, training, and mentorship to help you achieve your full potential.

We’re also a team that works hard and plays hard. If you have a sense of humor and a relentless ambition to win, you’ll fit right in with our dynamic culture and fast-paced environment!

What You’ll Do:

Learning Management System (LMS) Administration

· Serve as primary administrator for the Learning Management System (LMS)

· Manage course assignments, learning paths, certifications, reporting, and user access

· Ensure training records, compliance requirements, and certification tracking remain accurate and current

Curriculum & Content Development

· Lead the design, development, and maintenance of training curriculum across all roles

· Create and manage eLearning courses, instructor-led training materials, job aids, videos, and presentations

· Execute the Manager-in-Training (MIT) Program

· Coordinate social media and training video shoots to support learning and engagement efforts

· Ensure consistency and quality across all training content and delivery methods

Webinars & Communications

· Plan, develop, and facilitate monthly field webinars

· Produce and distribute weekly company newsletters

· Develop communication plans for major operational initiatives, program launches, and organizational updates

· Monitor employee feedback and communication channels to identify trends and opportunities

Operations Partnership

· Partner with field training teams and Operations leaders to identify performance gaps, remove barriers to success, and develop targeted training solutions and content that improve execution

· Support planning and execution of annual conferences and major training events

· Evaluate training effectiveness through surveys, performance metrics, and operational KPIs

· Recommend improvements based on data, feedback, and business needs

· Serve as a backup resource for Customer Service and support customer-facing escalations as needed.

· Coordinate triage-related activities and ensure timely communication, follow-up, and resolution of operational issues.

What We’re Looking For:

· Bachelor's degree in Education, Business, Human Resources, Organizational Development, or related field (or equivalent experience)

· 5+ years of Learning & Development, Training, Operations, or related experience

· Experience managing Learning Management Systems (Docebo preferred)

· Strong instructional design and curriculum development experience

· Experience developing leadership programs and operational training initiatives

· Excellent communication, facilitation, and presentation skills

· Strong project management and organizational abilities

· Experience managing multiple priorities in a fast-paced, field-driven environment

· Advanced proficiency in Microsoft Office, reporting tools, and training technologies

· Experience with Articulate 360, Rise, Storyline, Power BI, or similar platforms preferred

· Ability to build strong partnerships across Operations, Support Center, and Executive Leadership teams

What We Offer:

We offer a competitive and well-rounded benefits package designed to support your health, work-life balance, and professional growth, including:

• Competitive salary with growth potential

• Comprehensive medical, dental, and vision insurance

• 401(k) retirement plan with company match

• 120 hours of paid time off after 90 days of employment

• Professional development opportunities, including training and industry conferences

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Learning and Development Manager