Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

We Stand For Something Good

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.

Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

Senior Manager Learning and Talent Development

At Shake Shack, we are committed to ongoing learning and development. As a Senior Manager of Learning & Talent Development, you will help drive the design and development, implementation, and program facilitation of innovative, creative, high-impact learning and talent management solutions to empower our workforce with the essential skills needed to meet their professional and organizational objectives. 

The Learning & Talent Development team at Shake Shack is responsible for nurturing the skills, knowledge, and professional growth of Team Members throughout the organization, both in our Shacks and Home Office. The primary focus is on designing, implementing, and evaluating training programs and initiatives that support Team Members to deliver on business objectives. This team collaborates closely with all functions to identify skill gaps, learning requirements, and emerging learning trends.

You will be a member of the People Resources team, reporting directly to the Senior Vice President of People Practices. You will directly manage a team responsible for creating, curating and delivering best in class learning content and curricula to Shake Shack Team Members at all levels. Additionally, you will collaborate closely with our Restaurant Training team, our Operations team and our People Resources team.

Responsibilities:

Collaborate closely with the business and key stakeholders, to identify learning needs across and co-create solutions for Team Members
Lead the development of learning initiatives designed to meet identified learning needs and align with organizational goals.
Drive development, delivery, and program administration of various training and development programs, both independently and in concert with vendors.
Facilitate both in-person and virtual training to diverse audiences.
Enable change management processes to support organizational growth.
Collaborate with various stakeholders to assess learning needs and outcomes
Utilize data analysis to inform decision-making and improve program effectiveness.
Manage multiple projects simultaneously while adhering to deadlines.
Manages vendor relationships for learning and development courses, workshops, coaching, etc. 
Researches and keeps informed on L&D best practices and the evolving workplace. 
Travel as needed to support initiatives.

Qualifications:

8-10 years of progressive experience in learning and leadership development (Learning & Development, Talent Management, Change Management, Organizational Development and Project Management)
Bachelor’s degree in Business, Education, HR, Psychology or related field.
Proven track record of developing and implementing learning and development content.
Proficiency in instructional design and learning management systems (Workday Learning preferred)
Demonstrated ability to build trust-based collaborative partnerships across diverse populations and stakeholders.
Fluency with data processing and management, online development tools, and platforms, and the ability to quickly learn new technology/software.
Proactive and creative in identifying issues and new opportunities.
Expertise in ROI tracking and data-driven program evaluation.
Strong project management and prioritization skills, coupled with adaptability and resourcefulness to overcome ambiguity and barriers.
Clear and persuasive communicator with demonstrated ability to influence and present to executive audiences.

Benefits Include

Medical, Dental, and Vision Insurance
Transit Discount Program 401K Plan with Company Match
Paid Time Off Program
Flexible Spending Accounts
Employee Dining Program
Referral Bonus
Online Training
Program Career Development
Corporate Fitness Discount Programs
Choice of Global Cash Card or Direct Deposit

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

This job opportunity is available on an ongoing basis and there is no deadline for application submissions – we are always hiring Team Members!

Benefits At Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
Eligibility criteria applies

Pay Range - $118,595.00 - $151,245.00

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

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Senior Manager, Learning & Talent Development