Description

The Manager of Corporate Education is a strategic leadership role at Serefin, reporting directly to the Chief Operating Officer and working in close collaboration with the Vice President of Serefin Health. This position plays a critical part in shaping and driving Serefin’s educational strategy to support workforce development and organizational excellence.

The Manager is responsible for designing, implementing, and overseeing impactful corporate education programs that build employee capacity and advance Serefin’s mission. This role reflects Serefin’s commitment to a learning culture and positions education as a key enabler of organizational success.

Scope of Role:

Leadership

Provide visionary leadership in the development of corporate education initiatives aligned with Serefin's strategic goals and workforce development needs.
Keep abreast of industry trends, educational best practices, and emerging technologies to ensure the organization remains at the forefront of corporate education.
Develop a comprehensive education strategy that includes learning objectives, curriculum development, delivery methods, and evaluation mechanisms.
Define key performance indicators to measure the effectiveness and impact of educational programs.

Planning & Development

Collaborate with leadership and Learning Specialists to identify learning needs across Serefin.
Oversee the design and development of learning materials, workshops, and other educational resources.
Partner with subject matter experts and Learning Specialists to ensure content relevance and accuracy of corporate programs.
In collaboration with the Digital Learning Design Manager, support the development of our Learning Management System (LMS) to facilitate education program delivery.

Team Development & Support

Support the recruitment, training, and mentorship of instructors, facilitators, and Learning Specialists.
Foster a culture of continuous improvement and innovative teaching among Learning Specialists.

Program Implementation

Coordinate and deliver key educational programs through various mediums, such as in-person training, virtual classrooms, e-learning, and blended learning approaches.

Evaluation & Support

Monitor and evaluate the quality and impact of educational offerings and make necessary adjustments.
Support the development and administration of assessment tools and methodologies to measure education programs. Use data and feedback to make data-driven decisions for program enhancement.

Collaboration & Alignment

Collaborate with cross-functional teams, including HR, department heads, and executives, to align education initiatives with organizational goals.
Foster strong relationships with external partners, including educational institutions and vendors, to enhance the educational offerings.

Broader Organizational Contribution

Support the organization's operational and educational goals, including other aspects of the business.

Key Responsibilities

Developing and implementing a comprehensive educational strategy, aligned with Serefin’s broader goals. This involves conducting needs assessments, analyzing trends in education and healthcare, and mapping strategic priorities to learning objectives across teams.
Fostering a culture of continuous learning by designing and managing a robust portfolio of professional development offerings that enable staff to grow their skills, stay current, and thrive in their roles.
Collaborating with Learning Specialists across Serefin to develop relevant, engaging, and accurate learning content and curricula that meet organizational and learner needs.
Partnering with the Digital Learning Design Manager to manage the Learning Management System (LMS) and other digital education tools, ensuring seamless delivery and learner accessibility.
Leading the evaluation of education programs through the development of effective assessment frameworks, enabling continuous quality improvement through data-informed decision-making and impact measurement.

Skills, Knowledge and Expertise

A master’s degree in education or a related discipline is preferred, although equivalent leadership experience will also be considered.
A minimum of 3 years in formal leadership positions is required, with a strong focus on education management.
Experience working in a teaching environment, or in a health center setting is highly desirable.
Participation in developing and delivering training in a contact center environment is an asset.
A strong understanding of adult learning theories.
Demonstrated experience in successfully establishing new programs, services, or departments within complex, integrated, and collaborative environments.
Strong project management skills.
Well-developed leadership skills to lead teams, make decisions, and drive organizational success.
Proven skills in problem-solving and conflict resolution.
Exceptional communication, interpersonal, and organizational skills to enable effective collaboration and convey ideas clearly and persuasively.
Demonstrated ability to enhance leadership development in others and build strong team relationships.
Ability to build and maintain relationships with senior management, both internally and externally.
A strong foundation in business management, including strategic planning, developing business case proposals, budgeting, resource allocation/utilization, and analysis.
Ability to think systemically and understand how various components of an organization interact to align educational initiatives with broader business strategies.
Proficiency in marketing, business proposal writing, and presentation skills to promote educational programs and gain support from stakeholders.
The capacity to function effectively during periods of rapid change and transition.

About Serefin

We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and personalized way.

The critical element to delivering this service is our team of high-quality front-line staff who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team.

Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies.

We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources.

We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them.

We add value to loyalty, rewards, and credit card programs.

We reduce insurance company costs by ensuring clients use the available services efficiently.

We build bespoke contact centre services that improve the brand experience for our client's customers.

Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun.

Serefin is an equal opportunity employer committed to diversity and inclusion. We will be pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status or any other legally protected factors. Serefin is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Serefin will make accommodations available to applicants with disabilities upon request during the hiring process.

Why work for us?

Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, and Serefin Experiences, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in

Serefin

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Manager of Corporate Education