Job description:

OUR Manifesto

Our Manifesto At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

Reimagine your future, with Sephora.

Our Value Proposition:

We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:

These are the values:

Beauty & Beyond: We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.

Creativity Unleashed: We encourage exploration, innovation and having fun.

Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.

Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.

Position Purpose

Lead all retail and leadership learning and education initiatives.
Manage the Omni Customer Experience Lead.
Support development of store management team and career path.
Deliver training, learning initiatives and coaching to develop leadership skills of both Supervisors and Store/Shop Managers.
Be a key business partner for the Retail leaders and stores.
Be a strong support for the implementation of all retail initiatives.

This role will be based at Sephora University and office time will be split between Sephora University and Sephora HQ. The role will require to do store visit (35% of time) and to travel to OGCC countries (Qatar, Kuwait & Bahrain) – visit UAE flagships on bimonthly basis and countries at least 1 time/semester or if business requires it.

Key Accountabilities

Leadership Learning & Education

Working with the Sephora University ME Director, define the yearly Leadership training plan, with modules and training packages associated, according to business needs and priorities.
Responsible for delivering all Leadership-related training modules, in-class and/or digitally.
Manage the training calendar and allocated budget for all Leadership training.
Update/create training material to support development of the management and leadership skills of Sephora Supervisors and Store/Shop Managers.
Support identification, coaching and development of key leaders.
When needed, source, collaborate and support training delivery of external providers.
Manage and deliver coaching to identified Store leaders.
Follow up on knowledge growth, skills acquisition, and implementation at store level.
Partner closely with cross-functional business partners:
- Retail – align on business & support needed at store level.
- HR – support the career evolution of Sephora leaders.
- KSA Training Manager – tight collaboration and ensure all initiatives are cascading in KSA.
- EME Training team – implementation of modules & collaboration on projects

Retail Learning & Education

Ensure full support and adapted training plan is provided to support training of all retail initiatives.
Support the Omni Customer Experience Education Lead in building the training plan and material.
Monitor training delivery and follow up of the Experience Lead (major focus on on-boarding, cross-category, client experience).
Partner with Retail team to support training material’s creation for local retail initiatives.
Supervise creation and delivery of training for Key Commercial Periods.
Partner with EME team to implement training for new retail initiatives

Talent Development

Working with the Sephora University ME Director and the Heads of HR & Retail, support assessments and calibration of Sephora leaders.
Ensure growth of expertise and promotion of talents, in line with HR and business needs.
Strong collaboration with Retail leaders to align on needs and priorities at all time and HR to provide development, feedback, and support on all front liners

Project Management

Lead/ supervise any new Retail and Leadership training-related projects, to support business growth and priorities.
Lead or review plan, timing, budget, and resources needed (internally or externally) if any.

Management

Management and development of the Omni Customer Experience Education Lead.
Support in growth and development of the Omni Customer Experience Education Lead.

Skills, Experience and Personality

The successful candidate should have a strong experience in retail, having worked in a managerial position and leading a team. Experience in delivering training and manage projects is a plus. Arabic is a plus.

The ideal candidate will have good communication and presentation skills. She/he must be very agile and flexible, able to cope and manage different projects, dealing with various business partners. Able to give and receive feedback. It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.

It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.

Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.s.

SEPHORA

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