Our Samaritans Training and Engagement Programme (STEP) supports organisations to train their people to step up and support anyone struggling to cope.

We’re looking for a proactive and relationship‑focused Learning & Development Officer to support the delivery of STEP in Ireland. In this role you will provide world class support to our customers, from initial enquiry through to course delivery and evaluation, ensuring they receive an excellent customer experience.

You’ll coordinate all aspects of training delivery, supporting Associate Trainers and delivering some training sessions yourself. With a natural ability to build rapport, you’ll grow and steward your own portfolio of customers, generating vital income and helping to expand the reach of our training services.

You’ll bring strong organisational skills, confidence in managing competing priorities, and a passion for developing warm, effective relationships. Working closely with colleagues across Ireland and the UK, you’ll ensure our training offer runs smoothly, is administered accurately, and continues to make a meaningful difference.

Contract terms:

€43,000 – €47,000 per annum (€25,800 - €28,200 for 21 hours), plus benefits

Permanent

Part-time – 21 hours, 3 days per week

We are passionate about flexible working, talk to us about your preferences

Hybrid working with link to our Dublin office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

What you'll do:

Promote and market our STEP training opportunities to a range of customers

Assist with the delivery of STEP to Irish businesses

Manage the sales process of STEP, ensuring all customers have a great experience

Support the full administration process, from course booking and scheduling through to delivery and evaluation

Build our pipeline of customers through sector mapping and networking, maximising opportunities for income generation

Develop and maintain strong customer relationships to maximise satisfaction and retention

Confidently deliver training to course delegates

Work with the wider UK STEP team to ensure a consistent offering and experience

What you’ll bring:

Experience in business development and income generation, preferably in a training environment

Demonstrable experience in administering and organising events or training courses

Ability to manage a varied workload with competing priorities and demands

Excellent communication skills with the ability to build strong working relationships with internal and external stakeholders

Strong customer service mindset and experience working in a customer or client facing role

Experience delivering or facilitating training in a corporate environment (desirable)

For full Job Description and Person Specification click here

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

Applications close: 09:00am on Tuesday 7 April

Interviews: First stage interviews will be held online w/c 13 April, with second stage interviews on 23 & 24 April.

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

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Learning and Development Officer