Description

Role overview

The role

Administration

Schedule courses for Learning programmes, including booking rooms, managing invitations, liaising with speakers, producing materials, managing attendance sheets, booking catering, meeting and greeting of external speakers, setting up technical and non-technical equipment, managing post-course evaluation.
Manage the logistics and administration of curricula and RPC firm-wide programmes, ensuring that all the learning elements (face to face and online) work smoothly together and provide a good user experience. This includes accurate data recording (to support return on investment analysis) and owning the communications process, in consultation with the L&D Managers, so that participants understand the requirements at each stage.
Take ownership of the administration relating to RPC firm-wide learning programmes for legal and business skills. This may include managing meetings with programme stakeholders to agree content, liaise with speakers and promote sessions to encourage sign up. The Learning Assistants are expected to take full responsibility for the successful and smooth running of the programmes allocated to them.
Support the L&D Managers with all administrative tasks relating to off-site and residential training programmes, including sourcing and booking venues, liaising with external faculty, and producing joining instructions and materials. This may involve attending some off-site events and working with the on-site staff to ensure a smooth experience for RPC participant.
Organise the production of the monthly Learning newsletter.
Manage the process for approving and booking individuals onto external courses.
Organise and manage one-to-one coaching arrangements.
Manage queries relating to SRA Continuous Competence and maintain a clear understanding of the process, so that accurate information can be provided to lawyers and secretaries as appropriate.
Manage day-to-day expenses and budgeting for all L&D related activity.
Provide extensive diary management for the L&D Team.
Produce documents and materials for training programmes, liaising with Creative and Document Production where required.
Manage L&D meetings including preparing agendas and taking and distributing minutes.
Maintain accurate records of course scheduling and attendance.
Assist with ad hoc projects within the L&D team.
Support user experience testing for new learning technologies alongside the L&D Managers, thoroughly testing systems to ensure a smooth user journey and identifying issues prior to launch.
Carry out supplier due diligence, ensuring relevant internal processes are followed for new suppliers and liaising with the Risk team on contractual queries.

Systems

Set up AV equipment for courses and meetings, including understanding and operating key functionality, hosting webinars and online sessions where required and setting up technology for meetings/sessions across RPC offices.
Be proficient in the webinar and streaming technologies used at RPC, including understanding key functionality, hosting webinars where required, and setting up technology for sessions.
Record sessions using video and audio equipment.
Administer the Learning Management System (LMS), including data entry to update employee records, sending invitations and monitoring attendance regularly to maximise turn out on scheduled courses.
Monitor upcoming training on a daily basis.
Upload learning resources to the LMS (for example Tip sheets, e-learning, case studies and documents.
Manage LMS data, including:
- Cleansing the system of obsolete courses and resources.
- Managing categories and subcategories within the curriculum.
- Provide reporting data on request.
Create events and classes on the LMS, manage enrolment, send invitations, monitor attendance levels and manage post-programme evaluation.
Provide regular reports on training statistics to relevant departments and committees.
Manage and update any intranet pages owned by the Learning & Development team.
Organise and manage mandatory training for new joiners, including assigning mandatory Ecompletion.
Use and administer third party systems (for example 360 feedback and psychometric platforms), liaising with suppliers to resolve issues and ensure smooth running for users.

Delivery

Provide desk -side coaching and support on the LMS.

Knowledge, Skills And Experience

Demonstrates a growth mindset and is committed to lifelong learning to build knowledge and expertise.
Good working knowledge of Excel to maintain records and produce reports.
Excellent Word skills to produce reports where required.
Proven ability to plan and organise complex events, anticipating potential issues and taking action to prevent them.
Comfortable working in areas of ambiguity where processes may not yet exist, with the ability to recommend efficient new processes.
Develops [internal and external] client service skills to build collaborative client relationships.
Develops an organised approach to their work. Plans, prioritises and uses technology to work efficiently.
Understands the importance of working commercially to achieve the objectives of the team/firm.
Collaborative and works effectively in a team.
Committed to being part of a supportive, inclusive and collaborative firm culture.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

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