As the LMS Product Analyst at Riverside Insights, your mission is to champion the development and management of a Learning Management System (LMS) that revolutionizes how clinical training is delivered. By ensuring the LMS is equipped with intuitive onboarding processes, comprehensive learning paths for Woodcock Johnson V (WJV), and a suite of essential features and functionalities, you will directly contribute to providing a seamless, high-quality digital training experience for our customers. Your work will not only support the successful launch of WJV but also establish a foundation for continuous improvement and innovation within our LMS, enhancing educational outcomes for users globally. Your role is critical in empowering our teams to deliver exceptional training experiences, thereby supporting Riverside Insights' mission to enrich lives through assessment.

In this role, you will get to:

Prepare for the successful launch of WJV by assisting in the build of the LMS and enabling a high quality, fully digital training experience.
Create a new process for customer onboarding into the LMS
Assist in the creation of learning paths for WJV, ensuring content is uploaded in the correct format, sequencing works correctly, quizzes are in the right sections, and the entire experience works smoothly for customers.
Trouble shoot & manage issues for LMS users & create support documentation for the CX team to handle common issues.
Align with the Director of Training on the LMS features & functionality needed at launch and create a project roadmap
Own and manage the LMS as a product, setting a baseline of performance and continually improving by updating features & functionality
Coordinate user-testing
Assist as needed with other critical tasks that help our team deliver outstanding training experiences to customers and internal teams alike.
Migrate all high-value training content to the LMS
Ensure all training offerings are live and correct

Disclaimer

The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.

Requirements

Bachelor's degree in instructional design, educational technology, computer science, business administration, or a related field.
Previous experience in LMS administration, learning technology, instructional design, or related roles is preferred.
Proficient in LMS administration and troubleshooting, including user access and technical issues.
Familiarity with LMS platforms, Absorb LMS experience preferred.
Strong analytical skills to assess LMS performance, analyze user behavior, identify trends, and suggest improvements.
Skilled in needs assessments and gap analyses to optimize LMS functionality.
Knowledgeable in online learning best practices and compliance standards like SCORM.
Excellent communication skills to engage stakeholders and collaborate effectively across teams.
Experience in facilitating training on LMS functionality and best practices.
Proficient in project management to lead LMS implementation and upgrades.
Familiarity with Agile or other project management methodologies.

Physical Requirements For This Position

Remote
Up to 10% travel for off-site team meetings
May require stationary positions (sitting or standing) for extended periods.

Benefits

Medical, Dental, and Vision plans
Company paid basic life and AD&D insurance
Company paid short-term and long-term disability
Supplemental life insurance options
Company paid Employee Assistance Program (EAP)
Retirement plan with discretionary company matching
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Premium subscription to Calm for employee and dependents
Company paid time off (PTO)
13 named holidays, 2 floating holidays, and 4 early-release half days
Flexible work arrangements
Work-from-home expense reimbursement
Tuition Reimbursement Program
Company orientation and 30/60/90 Day Onboarding

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.

Why Join Our Team?

At Riverside Insights, achieving real results for students and educators is more than talk – it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you.

Riverside Insights is an Equal-opportunity Employer:

Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Our Commitment to Diversity & Inclusion:

At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated.

Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out www.riversideinsights.com to learn more about our work.

Riverside Insights

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Learning Management System Product Analyst