POSITION PURPOSE

The Learning & Development Specialist is responsible for supporting and enhancing learning and development programs across Reddy Ice. This position serves as a key resource for learning administration, instructional design, learning technology support, training facilitation, onboarding coordination, and training event management. The role partners closely with the Learning & Development Manager, HR Business Partners, subject matter experts, and business leaders to deliver engaging and effective learning solutions that support employee growth and business objectives.
Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no-nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of daily interaction. Actively supports continuous improvement initiatives and partners with stakeholders to identify opportunities to enhance the learner experience and learning effectiveness.
This position is based at the Reddy Ice Corporate Office in Dallas, Texas, with the opportunity to work remotely one day per week.

DUTIES & RESPONSIBILITIES

Learning Management System Administration

Serve as the primary administrator for Learning Management Systems, including Workday Learning and Percipio (Skillsoft).
Manage user accounts, course assignments, learning paths, certifications, curricula, and reporting.
Monitor training completion, compliance records, and learning activity.
Maintain onboarding learning paths and training assignments.
Maintain accurate learning records and ensure data integrity.
Create reports, dashboards, and analytics to support business and compliance needs.

Customer Support

Provide exceptional customer service while responding to employee and manager inquiries.
Troubleshoot learning system access, enrollments, transcripts, assignments, and completion issues.
Identify recurring issues and recommend process improvements.

Training Development & Instructional Design

Create, edit, and maintain instructor-led, virtual or in-person, blended, and eLearning content.
Update and develop eLearning courses using Articulate Storyline 360 and Rise360.
Develop facilitator guides, participant materials, job aids, quick reference guides, and assessments.
Partner with subject matter experts to convert business processes, policies, and procedures into effective learning experiences.
Apply adult learning theory and instructional design best practices to maximize learner engagement and knowledge retention.
Ensure learning materials are accurate, visually appealing, and aligned with organizational standards.

Training Facilitation

Facilitate engaging virtual and in-person instructor-led training sessions using Microsoft Teams.
Deliver training on onboarding, performance management, leadership development, professional skills, compliance topics, and other organizational initiatives.
Encourage learner participation through interactive activities, discussions, and knowledge checks.

Learning Program Administration & Event Management

Coordinate logistics for training programs, workshops, leadership development programs, and special learning events.
Schedule training sessions, reserve meeting space, manage attendee registrations, distribute communications, and prepare training materials.
Coordinate virtual and in-person learning events, including technology setup, facilitator support, and follow-up activities.
Assist with vendor coordination, invoices, training rosters, attendance tracking, and program documentation.
Stay current on learning technologies, instructional design trends, and adult learning principles.
Make and assume other duties and responsibilities required or assigned by management.
Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
Maintain high safety standards. Safety is personal for us all.

CONTACTS

Internal: Regular interaction with employees, managers, HR Business Partners, subject matter experts, executives, and field leadership.

External: Learning vendors, consultants, training providers, and technology partners.

EDUCATION & EXPERIENCE

Bachelor's degree in Human Resources, Organizational Development, Education, Business, Communications, or a related field, or equivalent experience.
Minimum three years of experience in Learning & Development, Training, Human Resources, Instructional Design, or a related field.
Experience administering a Learning Management System.
Experience facilitating virtual instructor-led training programs.
Experience developing or editing eLearning content.
Experience supporting employee onboarding and learning programs preferred.
Experience within a corporate Learning & Development or Human Resources function preferred.
Experience supporting manufacturing, operations, distribution, or field-based environments preferred.

SUPERVISORY RESPONSIBILITY

SKILLS & ABILITIES

Experience with Learning Management Systems; Workday Learning experience preferred.
Experience with Percipio (Skillsoft) preferred.
Experience with Articulate Storyline 360 and Rise 360.
Strong understanding of adult learning theory and instructional design principles.
Excellent written, verbal, and presentation skills.
Strong customer service and relationship-building skills.
Exceptional attention to detail and organizational skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and critical-thinking abilities.
Ability to work independently while collaborating effectively with cross-functional teams.
Proficiency with learning data reporting, analytics, and records management.

SUPERVISORY RESPONSIBILITY

This is an individual contributor role with no direct reports.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment.
The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential.
May require flexibility to support training events, onboarding activities, and business needs outside normal working hours on occasion.
Position is based in the Reddy Ice Corporate Office in Dallas, Texas.
May be required to travel occasionally to facilitate training programs and support learning initiatives (less than 10% travel).

NON-SOLICITATION AND CONFIDENTIALITY

By signing this document I will not solicit Reddy Ice customers or employees for a period of 1 year after my employment ends. In addition, during my employment with Reddy Ice, and for a period of 1 year after my employment, I will not disclose any Confident Information (information received by Reddy Ice, whether written or oral, which is, or should be reasonably apparent from the inherent nature, quality or characteristics of such information) to anyone outside Company, and I will use and disclose Confidential Information to those inside Reddy Ice only as necessary to perform my duties as an employee of Reddy Ice.

Reddy Ice

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