Location: Toronto/Mississauga, ON—(On-site)
Pay Rate: $23.45/hr
Contract Length: 12 Months with a possibility of extension

We at Raise are hiring a Specialist, Learning & Development for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Responsibilities

The role involves coordinating with WMCO team managers and subject matter experts to identify, record, and document business processes.
You begin by reviewing priorities with your manager, then conduct process recording sessions—either observing workflows directly or reviewing screen recordings—while gathering detailed notes on steps, exceptions, and best practices. You spend significant time transcribing recorded processes into your documentation system, applying consistent formatting, screenshots, and visual hierarchies to ensure clarity and adherence to WMCO standards.
The role also requires reviewing existing procedures for outdated information, coordinating updates with process owners, and maintaining version control and change logs.
You proofread drafts for accuracy, incorporate feedback from managers and stakeholders, and publish finalized procedures to shared repositories.
The role requires strong attention to detail, clear written communication, technical proficiency with documentation and recording tools, and the ability to translate complex processes into accessible, step-by-step guidance that supports WMCO teams and leaders.

Must-Have Skills

1-2 years of relevant experience (post-secondary included)
Post-secondary education required.
Excellent written English: write with speed to document the process
Proficiency with documentation tools (e.g., Microsoft Word, SharePoint, content management systems)
Great soft skills

Technical Writing

Ability to translate complex processes into clear, step-by-step instructions
Strong grammar, punctuation, and organizational skills

Process Analysis

Capability to break down workflows and identify key steps
Attention to detail in capturing procedural nuances
Ability to identify gaps or inefficiencies in existing processes

Nice-to-Have Skills

Business writing education

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com

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