Associate Program Manager – Training and Decentralized
We are seeking a detail-oriented and collaborative Associate Program Manager – Training
and Decentralized to support the design, delivery, and management of training programs across the organization and with our decentralized partners. The APM will work closely with the Program Manager to coordinate onboarding, training logistics, and partner support while driving operational excellence and consistent learner experiences. This role is ideal for someone with strong organizational skills, an interest in employee development, and a passion for enabling growth within patient support programs.

Key Responsibilities:

Employee Onboarding

Support the coordination and scheduling of onboarding activities for new hires.
Prepare onboarding resources, track completion of required training, and maintain onboarding documentation.
Gather feedback from new hires and provide insights to improve the onboarding experience.

Third-Party Onboarding & Partner Support

Assist with onboarding and training decentralized partners in the proprietary system.
Serve as first-line support for external partner inquiries, escalating complex issues to the Program Manager.
Ensure accuracy and organization of partner files, including HCP setup with external partners.

Training Program Support

Coordinate training sessions (virtual and in-person), including scheduling, invites, and logistics.
Assist with content formatting, uploading, and tracking in the Learning Management System (LMS).
Support the Program Manager in monitoring training calendars, deliverables, and project timelines.

Stakeholder Engagement

Act as a key point of contact for employees and partners with training-related questions.
Support collaboration with HR, IT, and department leaders to deliver training effectively.
Collect and summarize participant feedback to share with the Program Manager.

Performance Tracking & Reporting

Maintain training records, track completion rates, and prepare status reports.
Assist with compiling performance metrics and data analysis to measure training effectiveness.
Support continuous improvement by highlighting trends and learner needs.

Essential Skills:

Organization & Execution: Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Communication: Clear written and verbal communication skills; able to interact with diverse stakeholders.
Collaboration: Team player who can work cross-functionally with HR, IT, managers, and external vendors.
Technical Proficiency: Comfortable with Learning Management Systems, MS Office Suite, and virtual training tools.
Problem-Solving: Resourceful and proactive in resolving issues and ensuring smooth delivery of training programs.
Adaptability: Ability to thrive in a fast-paced, evolving environment and adjust to shifting priorities.

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Associate Program Manager – Training and Decentralized