POSITION OVERVIEW:

ProTrain College (https://protrain.edu/) is a NC Licensed Proprietary School and a nationally accredited school through theMiddleStatesAssociation (https://msa-cess.org/ Middle States Association Commissions on Elementary and Secondary Schools) which is a worldwide leader in accreditationandschoolimprovement.

ProTrain is currently recruiting for the position of Training Manager. Candidates for this position must possess outstanding written, verbal, and interpersonal communication skills, detail oriented as we are dealing with schools and students and our reputation is of the utmost importance. Organizational, time management and strategic thinking skills are paramount in successfully managing all accounts, students, instructors and internships/externships. The position requires continuous research, multitasking and the ability to adapt to a fast-paced, virtually operating environment. The Training Manager must gain a detailed understanding of ProTrain business operations and decision-making processes with a keen interest in producing targeted and tangible results through the continuous cultivation of effective and efficient training operations, serving both ProTrain and its non-credit higher education, non-profit, military, workforce offices, grants, government and corporateclients. Top candidates will be innovative, strong decision-makers with the ability to work independently while being a total team player and be an outstanding facilitator of learning and change both internally and externally to assist in cultivating a professional environment.

This is a full-time, salaried, work-from-home position that can begin immediately. From time-to-time occasional travel to an educational event or workforce office may be needed.

TRAINING MANAGER RESPONSIBILITIES:

This position is responsible for end-to-end processes in conjunction with the ProTrain team and organizational partners which bring all training and modalities, assessments and any applicable internships to fruition for ProTrain students.

Due to process-oriented overlap between the duties of the Training Manager and other departments within ProTrain, development and adherence to synergistic policies paired with quality communication are pivotal to the success of the position and overall satisfaction of ProTrain students, partners and all entities.

This position is responsible for drafting monthly, quarterly, biannual or yearly schedules, both national and private (as needed), for all instructor-led training (in classroom and/or Live Online) offerings, as well as providing all necessary resources, staffing, supplies and support relevant to the course offerings for partners, instructors and students. The Training Manager will be responsible for creating an estimated operational budget by the end of November to have a realistic estimate of supplies and the needs of the department.

This position oversees/supervises the Training Resource Specialist (TRS), delegating and managing responsibilities to maintain a cohesive department. In conjunction with the TRS, the Training Manager holds accountability for recruitment, hiring, onboarding and continuous development of all ProTrain faculty to ensure minimum teaching requirements are met and opportunities for continuous faculty engagement and development are provided. Additionally, all contracts and documentation relevant to ProTrain’s 1099 contract instructors are meticulously maintained by the Training Department for ease of use and access. Training Manager at a minimum will conduct a quarterly instructor meeting for discussion and professional development.

Training Manager supports the Business Development (BD) and Sales Teams in pursuit of new or existing revenue streams through knowledge and explanation of current products and resources, and research of potential new resources, procedures and/or products which may be beneficial to ProTrain and/or its partners. The Training Manager works closely with BD and Sales to nurture current and dormant clients and assist with any research of patterns and past/current leaders in order to promote new business. Training, BD, all team members, trainers, management and Sales are an integral part of ProTrain working together as a team. Drive ProTrain’s brand values and philosophy through all training and development activities.Additionally, this position requires continuous learning and research of workforce and educational trends, changes and requirements to maintain a competitive catalog and add new courses and/or pathways as possible to meet potential needs and demand.

Training Manager will work with the Chief Information Officer(CIO) and Instructional Designers to develop and maintain up to date and relevant content for all modalities at all times.
Implement effective and purposeful training methods with our contract instructor corps
Evaluate organizational performance to ensure that all in class and live online instructor led training is meeting our standards, our business needs and improving performance of instructors
Assess employees’ skills, performance, and productivity for personnel under your charge to identify areas of improvement
Ensure all training curriculum facilitates strategic training objectives based on the organization’s goals
Select and manage resources, including working with both internal employees and contract instructors to develop and deliver training
Manage the technologies and technical personnel required to develop, manage, and deliver training
Keep abreast of training trends, developments, and best practices

MINIMUM QUALIFICATIONS:

Associate degree in business administration, computer science or closely related field from a regionally or nationally accredited institution of higher learning
Preferred but not required – bachelor’s degree from a regionally or nationally accredited institution of higher learning
A minimum of 3 years’ experience in training and development management (essential)
Ability to use Microsoft Outlook, Teams, PowerPoint, Excel and Word
Must have experience working in a cloud environment such as Securisync.
Ability to scan documents in a paperless environment
Must have reliable home Internet (10MB upload /5MB download minimum)
Experience with Moodle or other Learning Management Systems
Excellent written, verbal, and interpersonal communication skills
Superb track record in developing and executing successful training programs
Critical thinker with innovative problem-solving skills
Familiar with traditional and modern training processes for programs offered in Instructor-Led modalities, both virtually and in-person
Strategic and creative mindset
Meticulous attention to detail

WHAT THE JOB ENTAILS:

Management, development and support of all Instructor-Led course offerings in addition to awareness of courses offered in other modalities
Learnand have a strong appreciationof all funding options available to students, based on each client’s circumstances and schools/organizations attending
Provide assessment and consultation to potential students and educational partnerswhen requiredto provideatraining solution to meet their needs for career skill goals
Continuous research and development/refinement of training products, programs, certifications, and classes available to the prospective students/clients
Manage thetrainingdatabase through proper procedures regarding follow-up calls, prospect status, and account ownershipof files kept in the ProTrain cloud called Securisync
Assistclientsindiscussingpayment options, registration of classes, internships when applicable and explain any applicable lab and testing procedures and policies to students
Be a forward-thinkingmanagerby making recommendations to maximize the student’slearningexperience and effectiveness(as assessed by student evaluations, course completion rates and passing rates on national credential exams).  Identify student trends for potential futurecourse refinementopportunities.Never be satisfied with results
Provide the necessary customer service required for ongoing student/client satisfaction. Identify potential situations and offer recommendations for resolution to management. Where required, utilize supervisor and other available resources
Meet with sales team and management weekly to share in reviewing sales, schedules and training needs.
Strong written and verbal communication skills
Equally strong listening skills
Highly customer service focused attitude
Customer Relationship Management tool (CRM) experience preferred, i.e.,Salesforce
Excellent multi-tasking skills
From time to time may be called on to host seminars at a local training facility or online. Make presentations whenrequiredandfollow up with prospects following the presentations
Attend trade shows, local school events, etc., as assigned, tohelpgenerate new business leadsif needed
Various other duties as assigned that meet ProTrain initiatives and growth

COMPENSATION:

This is an exempt, salaried position.

WHAT WE OFFER:

Competitive Salary
12 Paid Time Off (PTO Days)
10 Paid holidays
Full-timeEmployment
Work-from-Homeflexibility
Professional DevelopmentLearning Opportunities
Employee Perks and Educational Discounts

WHY JOIN PROTRAIN’s TEAM?

Founded in 2004, ProTrain offers qualityInclassroom, Online and Live Online Synchronous training. We provide a Continuing Education (CE)-Turnkey Solution and partnership opportunities for institutions of higher learning to provide programs to various verticals such as Military funding, Military Spouses (MyCAA), Vocational Rehab, Unemployed (WIOA), Corporate tuition assistance and Individuals (Credit cards, Payment Plans, Student Loans).

ProTrain is an affordable solution for students seeking to prepare for an in-demand career that will help move them and America forward to achieve the goal of Education 2 Employment! Personal TrainingThe TrainingManager will work withclients and studentsthroughout the entire process before, during and after to assist with the student’s program of study.

At ProTrain, we realize that learning is a commitment that we are all making to have a better future. Our clients’ needs (partners and students) are paramount. We are committed to your success and ours, one student at a time.

ProTrain is an Equal Opportunity Employer. For more information, visit us at www.ProTrain.edu

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