About Pinterest

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

Trust & Safety is critically important to our overall business, providing policy development, implementation, and enforcement through internal and external resources to create a safer experience on our platform for our users. We’re looking for a Learning Specialist II to help us build the future of learning/training for Pinterest’s Trust and Safety organization. This role requires deep subject matter expertise to create and scale training in support of our Trust and Safety Policy, Quality, and Enforcement teams. You should have experience delivering global learning solutions at scale, working with senior leaders, and measuring the impact of training initiatives.

What You’ll Do

Partner with internal stakeholders/subject matter experts to develop, facilitate and deliver training to ensure Business Process Outsourcing (BPO) vendor and Trust and Safety employee knowledge management.
Work collaboratively with the training manager and internal stakeholders to identify training needs, problems and suggest training solutions.
Own end-to-end creation and delivery of innovative training that is easily digestible for adult learners and applied across virtual, video and e-learning modalities.
Facilitate interactive training sessions, delivering an exceptional learning experience for participants.
Manage multiple projects and priorities simultaneously and mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.
Assess the impact of training and measure knowledge retention in, identifying where knowledge and skills gaps remain.
Identify risks and opportunities across multiple projects within Trust and Safety Training.
Develop and deliver an exceptional onboarding experience for new Trust and Safety employees.
Lead governance around training documentation and the knowledge base, ensuring updates are made in accordance with policy or enforcement changes.
Leverage the learning management tool (LMS) to create learning paths, manage learner groups, assign training to the relevant audiences and monitor completion & reporting.

What We’re Looking For

Bachelor’s/Master’s degree in a relevant field such as Education or Instructional design, or equivalent experience.
5+ years of experience in developing and delivering adult learning programming and training.
2+ years of experience in Trust and Safety training management highly preferred.
Experience managing the full content development lifecycle from needs analysis to training evaluation using instructional design assessment strategies.
Excellent written and verbal communication, including strong presentation and facilitation skills.
Instructional design knowledge and application with the ability to transform content into highly engaging and impactful learning experiences. Knowledge of instructional design tools (Articulate, Google slides etc.).
Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
Self-motivated with a track record in stakeholder management, problem-solving skills and able to operate autonomously in an evolving and fast paced environment.
Experience in managing LMS and KB (Knowledge base) tools and platforms.
Comfortable viewing, discussing, and training on controversial, graphic, or sensitive content.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$80,710—$166,168 USD

Our Commitment To Diversity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

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