Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

We are seeking a Learning Operations Manager to help scale Pigment's customer, partner, and certification education ecosystem.

This role sits at the intersection of learning technology, education operations, certification programs, and partner enablement. You will own the operational foundation that enables customers and partners to successfully learn, certify, and grow their expertise on Pigment.

While you will serve as the primary administrator for our learning technology ecosystem, including our LMS and supporting learning tools, your success will ultimately be measured by program adoption, certification growth, learner engagement, and ecosystem development rather than platform administration alone.

Working closely with Professional Services, Partner Enablement, Customer Success, and cross-functional stakeholders, you will help build the systems, processes, and programs that scale education across the entire Pigment ecosystem.

What You'll do:

Own Learning Operations and Program Delivery

Manage the operational execution of customer and partner education programs at scale
Design and continuously improve operational workflows that reduce manual effort and increase program efficiency
Identify opportunities to automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation
Evaluate emerging AI tools and capabilities that improve learner support, program administration, and operational scalability
Develop repeatable systems that allow education programs to grow without linear increases in administrative effort

Drive Certification and Ecosystem Growth

Support the growth and adoption of Pigment certification programs across customers and partners
Help develop certification pathways that support learner progression from foundational to advanced expertise
Partner with stakeholders to drive awareness, participation, and completion rates
Support train-the-trainer initiatives that expand Pigment's education delivery capacity
Contribute to the growth of the broader implementation talent ecosystem through scalable education programs
Leverage AI-assisted engagement strategies to improve learner activation, certification completion, and program participation
Use data and predictive insights to identify opportunities to improve learner progression through certification pathways
Experiment with AI-enabled approaches for talent ecosystem growth and readiness

Own Learning Technology and Systems

Serve as primary administrator for the LMS and supporting learning technologies
Design scalable learning operations that combine platform capabilities, workflow automation, and AI-driven processes
Build and maintain automations that reduce manual administration across enrollment, reporting, certifications, learner support, and content operations
Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows
Evaluate and implement emerging AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement
Maintain governance, data quality, security, and platform integrity while continuously improving operational efficiency

Measure, Analyze, and Improve

Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness
Develop dashboards that provide actionable insights to stakeholders across Customer Education, Partner Enablement, and Customer Experience
Leverage predictive and behavioral data to improve learner journeys and certification outcomes
Continuously identify opportunities where automation and AI can improve operational performance and learner experience

AI and Automation Mindset

Demonstrated experience leveraging AI, automation, or workflow orchestration tools to improve operational efficiency
Strong curiosity about emerging AI technologies and their application to learning, enablement, and program operations
Proven ability to identify manual processes and redesign them into scalable, automated workflows
Comfortable experimenting with new technologies and rapidly incorporating them into day-to-day operations
Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage

Who You Are:

4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields
Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions
Proven ability to manage cross-functional programs and operational workflows
Experience supporting customer education, partner education, enablement, certification, or talent development initiatives
Strong analytical skills with the ability to use data to improve adoption, engagement, and program outcomes
Comfortable balancing strategic program goals with operational execution
Excellent stakeholder management skills and ability to collaborate across Customer Education, Enablement, Customer Success, Product, and People teams
Experience working in a high-growth SaaS environment preferred
English Fluent

What we offer:

Competitive package
Stock options to ensure you have a stake in Pigment's growth
Bike2work scheme - save on a new bike and gear while commuting the greener way
Trust and flexible working hours
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
Remote-friendly environment

How we work:

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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