At PharmaCord, we look for unique talent and skills, and above all else, compassion. Our employees are enthusiastic team members who love what they do and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.

PharmaCord is seeking a highly motivated and experienced Director of Training and Learning Development who will help take our training program to the next level. You might just be the person we need if you can demonstrate solid knowledge of training fundamentals focused on high quality customer service and creative adult learning styles, you have a reputation for being exceptional at identifying and correcting training gaps, you can manage multiple learning and development initiatives at a time and understand the value of providing top notch customer service.

A typical day in the life of a Director of Training and Learning Development will include the following:

The responsibilities include, but are not limited to the following:

Partner with program leadership to design and execute training programs for new program implementations
Lead and manage the training team, including hiring, training, coaching, and performance management.
Develop and implement comprehensive training programs for new hires, focusing on call center operations, customer service excellence, and healthcare industry knowledge.
Collaborate with departmental managers to identify training needs and develop targeted training solutions to address gaps.
Evaluate and select training vendors and software solutions that align with organizational goals and budgetary constraints.
Design and deliver leadership development programs for supervisors and managers, fostering a culture of continuous improvement and employee engagement.
Utilize adult learning principles to create engaging and interactive training materials, including e-learning modules, presentations, and job aids.
Stay abreast of industry trends and best practices in training and development, incorporating new methodologies and technologies as appropriate.
Monitor and assess training program effectiveness through metrics and feedback mechanisms, making adjustments as needed to ensure desired outcomes.
Provide ongoing support and guidance to the training team, fostering their professional growth and development.
Work directly with multiple departments including IT, Quality, Operations, HR, etc. to determine additional company training needs.
Maintain and oversee training compliance including new hire, annual and third-party vendor training and changing industry or internal training requirements.
Oversee training documentation process to ensure complete and updated records are on file for all programs, teams, and roles within the company.
Serve as a subject matter expert on motivational interviewing techniques, providing training and support to frontline staff as needed.

This job might be for you if you (must have requirements of the role):

The candidate must possess the following personal attributes:

Enjoy conducting training courses and working with new hires.
Have excellent data analytics skills.
Possess the ability to re-prioritize when necessary.
Have the ability to independently manage priorities and take initiative on issues.
Exhibit strong organization and time-management skills.
Possess the ability to multitask effectively.
Have critical thinking and complex problem-solving skills.
Are adaptable and flexible.
Possess the ability to communicate in a clear, articulate manner

Requirements:

Bachelor's degree in Organizational Development, Training & Development, Business Administration, or related field (Master's degree preferred).
Minimum of 7 years of experience in training and development, with a focus on call center operations and high-quality customer service.
Healthcare industry experience is a plus.
Proven leadership experience, with the ability to effectively manage a team and drive results.
Strong understanding of adult learning principles and instructional design methodologies.
Experience with training vendors, learning management systems, and e-learning authoring tools.
Ability to create creative training techniques for learners of all types.
Familiarity with motivational interviewing techniques.
Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
Highly organized with strong project management skills and the ability to multitask in a fast-paced environment.
Commitment to continuous learning and professional development.

Work Schedule & Environment:

This is a full-time exempt position.
This position is an on-site position at our Headquarters location in Jeffersonville, IN. Some local travel to our other local office locations may be necessary. PharmaCord provides reimbursements for bridge tolls if applicable.
The standard schedule for this role is 8:30am - 5:30pm, Monday - Friday. Some evenings and weekends may be required to support and attend events or other PharmaCord activities outside of these hours.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
Ability to travel as needed

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
401(k) company match
Paid time off, paid flex days and paid holidays
Wellness discounts on health premium
HSA employer contribution
Company paid Short-term Disability (STD)
Company paid and voluntary Life Insurance options
Voluntary Life, AD&D and Long-Term Disability Insurances
Paid Parental Leave of Absence
Wellness and Employee Assistance Programs
Employee Referral Program
Ambassador Program
Tuition reimbursement program
And more

A Career You'll Love

Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
Opportunities for advancement with a company that supports personal and professional growth.
Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

PharmaCord is unable to sponsor at this time.

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PharmaCord

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Director of Training and Learning Development